Naomi Sutton Email & Phone Number

Atlanta, GA, US

Teaneck, New Jersey, US

• Provided operational support to YouTube Music’s cross functional teams and major stakeholders including artists and labels; troubleshoot and resolve complex technical issues.
• Analyzed and corrected YouTube Music Charts and Insights and Artist Analytics features using metadata tools, intensive music research, and understanding of the music industry at large.
• Maintained the overall health of YouTube Music’s Charts and Insights feature which focuses on the trending music of 60+ countries; familiar with working in multiple languages including Arabic, Hindi, Japanese, and.
• Assisted with the training and onboarding of new hires; edit training documents.
• Analyzed and cleaned large datasets of 5000+ tasks within Excel and Google sheets.
• Evaluated the accuracy and proficiency of YouTube Music systems and report trends.

San Francisco, CA, US

• Coordinated frequently with cross-functional teams, leveraging end-to-end knowledge in assessing the intersection of customer retention and solving technology system gaps.
• Resolved and supported key-line business applications for an over 10,000 user database.
• Tier 1-level support for onsite hardware/software troubleshooting.
• Provided assistance with hardware, software, and network support for Mobile, Mac and Windows devices in an enterprise environment.95% closing rate for complex organization-wide outages, implementations, and updates.

• Monitored and upheld project plans, deliverables, and timelines, employing suitable methods and technologies to achieve objectives. Fostered clear and proactive communication with key stakeholders, clients, and vendors.
• Collaborated closely with Project Managers to facilitate the introduction and implementation of IT frameworks for emerging businesses.
• Managed deadlines and progress across the team to ensure project deliverables are on time and on budget.
• Coordinated Project Manager’s scheduling and maintained records regarding project kickoff meetings, after-action reports and similar information.

• Safeguarded and managed confidential client information within CRM systems, ensuring data integrity and privacy.
• Provided support to management in implementing strategies to optimize property occupancy rates and enhance overall tenant satisfaction.
• Developed and executed a comprehensive marketing calendar, driving daily social media marketing efforts that reached and engaged over 5,000+ followers and generated valuable leads.
• Conducted thorough analysis of market and occupancy trends, while also monitoring competitor activity to identify and adapt to dynamic market conditions
• Orchestrated daily property tours for prospective residents, leveraging excellent communication skills to achieve a 40% closing ratio.
• Fostered collaborative relationships with local businesses, actively engaging in community outreach initiatives and events.

San Marcos, TX, US

Hosted weekly campus tours and events with prospective students to promote university recruitment.Collaborated with admissions department to rollout marketing outreach for recruitment strategies and alumni associations.Responsible for ensuring a great university experience through the recruitment process Developed and orchestrated relationships by phone.

• Directed and facilitated daily apartment tours, delivering in-depth information regarding unit availability and various amenities, resulting in a notable increase in occupancy rates from 75% to an impressive 90%.
• Assisted in marketing efforts creating awareness and promoting the benefits of the rising technology amenities available to potential residents and tenants.
• Fostered partnerships and coordinated with local businesses targeting the property's specific niche market, catering to the students of Texas State University. Leveraged these collaborations to enhance resident.
• Spearheaded resident relations efforts, effectively contributing to a significant reduction in resident turnover rates. Negotiated favorable renewal terms, promptly addressed complaints, and proactively fostered.