Naomi Dodd Email & Phone Number

✓ Introduced a change transition by overseeing the formative stages of training developments.✓ Scaled plans with partners to understand requirements and test criteria for training systems.✓ Informed stakeholders of progress and managed all phases of defects on HP ALM.✓ Delivered design solutions and point of contact for documenting and presenting.

✓ Elicited requirements to prioritise work based on business value to provide a bespoke training package.✓ Resolved conflict and established clear goals by introducing agile thinking for developing features.✓ Optimised workflows by building test scripts and training testers on system functionalities.✓ Removed obstacles to achieve cost-savings while.

✓ Rolled out international support to 10,000+ end users on network, software and IT infrastructure.✓ Part of a team of 10 that prioritised resources and scheduled routine and emergency maintenance.✓ Escalated critical issues and resolved end-user complaints to the agreed SLA.✓ Addressed questions and delivered IT awareness training to staff and.

Merseyside

✓ Built every phase of running workshop stands and superuser courses prior to go-live activities.✓ Taught 500+ students – encouraged module understanding by adapting to different learning needs.✓ Prepared schemes of work by focusing on project-based learning to deliver NHS objectives.✓ Coached all staff by actively listening while creating a safe learning.

✓ On-site implementation and training for a variety of staff while supporting go-live activities.✓ Worked in tandem with partnering pharmacies to decide on the next steps in the project. ✓ Assessed the needs of staff and tailored training where required. ✓ Upskilled staff to enable them to have confidence in taking over training.

✓ Led the transition and implementation of MED e-care software into care homes.✓ Prepared and delivered on-site and online training with in-house and client training teams.✓ Introduced the rollout of new products, including beta testing with clients.✓ Met with clients and decision-makers to discuss software requirements.

✓ Responsible for running regular training sessions for staff on clinical issues and CPDs.✓ Analysed feedback and recorded and monitored key performance indicators.✓ Ensured pharmacy compliance with clinical governance guidelines and routines.✓ Updated and created new standard operating procedures and introduced risk registers.