Naomi C. Email & Phone Number

Colorado Springs, CO, US

Colorado Springs, Colorado, US

Trained 40+ local non profits and faith based organizations on federal grant compliance, funding management, and audit requirements, resulting in improved organizational capacity, increased funding opportunities and strengthened relationships with city government.Was a primary leader in the implementation of Neighborly software program, which helped enable.

Colorado Springs, CO, US

• Managed and facilitated loans and collections for private liberal arts college with approximately 2,000 undergraduates at a 90-acre campus. Oversaw complete management of Federal Perkins Loan program to include.
• Served as lead for the finance team on the environmental and social sustainability council.
• As secondary back up to Student Accounts Manager, oversaw weekly refund disbursement/management, customer service grievances, and all other duties as assigned during absences.
• Reduced collection A/R accounts from 25% default at 30+ days to 10%.
• Reduced overall communications issues 30% by developing new master communications plan for student accounts office, including communications timetable for emails, phone calls, and other communications.
• Streamlined communications across campus by encouraging participation of NSO (New Student Orientation) college team with senior leadership and establishing centralized website for new students.

Colorado Springs, CO, US

• Served as staff co-chair of Diversity and Equity Advisory Board (DEAB) along with faculty counterpart. Reviewed and executed inclusion initiatives requested by the President’s office, faculty, and staff. Facilitated.
• Contributed to development of diversity and inclusion goals as part of annual review process for staff.
• Developed recommendations on addressing issues of staff and faculty diversity, which were adopted starting in 2015.
• Facilitated re-design and re-launch of DEAB website to include additional offices and community partnerships.
• Re-developed exit process for staff and faculty, and identified improvements to improve retention.
• Achieved 76% response rate to campus climate survey.

San Clemente, CA, US

• Served as Student Finance Adviser for Everest University. Advised students directly on funding options and how to complete federal documentation to obtain funding. Performed direct processing of federal loan funds and.
• Promoted to Socle education division as a Finance Support Representative.
• Reviewed and administered funding applications for re-entry team, collections team, and graduation review accounts.
• Trained team members new to re-entry/funding teams.
• Met or exceeded file requirements 97% of the time in maintaining daily and quarterly file metrics.

Colorado Springs, CO, US

• Provided customer service assistance to students and business partners needing financial aid. Assisted students with accurate processing and submission of FAFSA applications, promissory notes, verification paperwork.
• Trained new advisers on federal benefit programs and counseling options for outstanding accounts receivables.
• Counseled students on loan defaults, private loan funding, and scholarship reviews.
• Reduced accounts in collections by 23%.

Bachelor Of Arts - Ba, Political Science And Government

Master Of Business Administration - Mba, Business Administration And Management, General

Education record

Bachelor'S Degree, Political Science And Government