Oversee Technical support, Key team leader to delegate, give advice and offer support to my colleagues. Deliver support to the Deputy ITIL Manager and Service Desk ITIL Manager with handling projects, support management and service continuity Comply by ITIL Framework Working with Marval Service Desk Integration Software.

Providing Technical support and advice for North West Ambulance Service users and systems.Provide In Hours and out of hours, emergency and critical support for the 999 and 111 Centres which handle all 999 & 111 emergency calls.To work with relevant departments to plan, design and improve systems within the trust to meet user and service demands

M247 | Connected With Our Customers An Eco friendly Data Center Providing a huge range of services: ~ Hosting~ Hosted Exchange~ Broadband ~ Connectivity~ Firewall~ Managed Services~ Cloud VPS Hosting ~ Dedicated Servers~ ColocationThe technical support analyst role is to be responsible for knowing, discussing, supporting, fixing, improving the above services. The support team at M247 is an all round department within the company, working with daily support queries over the telephone or via an online helpdesk. More to this is cabling work in the data center, building and racking servers, Building VPS for customers and working as a team to meet department targets. Assistance from the support team is also provided to the Admin department and Billing Team, Considering my own responsibilities, During a normal week in the role of a technical support analyst within M247 my main duties are too: > Provide full, high quality support to customer of all services m247 provides. Through an online helpdesk- meeting quality and quantity targets, Secondly providing phone support with the aim to fix issues over the phone is possible. Provide support for various billing / product queries and the occasional sales query. > Perform and complete tasks such as configuring routers for connectivity services/ provisioning racks for colocation customers/ building Dedicated Servers/ Patch Cabling, testing and terminating. > Perform remote hands for managed and colocated services for customers- acting upon such requests and a timely professional manner, completing them to a high working standard. > Ensuing all products for shipping are packaged correctly, labelled correctly, shipment is raised and collected to meet the time schedule provided. > Escorting customers around the Data Center professionally. > Working with a team to provide a reliable quality service, to support my colleagues and train colleagues on m247 systems, > To learn about new Systems and Technolgy.