Naomi O'Connor Email & Phone Number

Chicago, Il, Us

Rockville, Maryland, Us

Downers Grove, Illinois, Us

Westlake, Texas, Us

Irving, Texas, Us

Roseland, New Jersey, Us

Austin, Texas, Us

Set strategic direction of learning and development team. Build, monitor and assess department processes and operations. Coach leaders to build high performing teams. Apply learning solutions to organizational development needs. Drive customer utilization and adoption of software systems through relevant training programs. Deliver consistent, high-quality learning product.• Established rigorous voice of the customer process employing standard evaluation surveys, dashboards, and structured readouts, improving visibility, accountability and renewed confidence in direction and impact of learning programs.• Implemented transactional and value-based Net Promoter Score (NPS) monitoring to provide quantitative and qualitative guidance on customer experience, revealing average promoter score of 75, allowing for appropriate recognition of high-performing associates.• Launched methodology to prioritize approximately 50 development and 150 delivery requests monthly, allowing better allocation of resources to projects with the highest business importance and strategic value.

Austin, Texas, Us

Partnered with business leaders at all levels of organization to uncover learning needs. Allocated resources to design projects. Created and maintained design standards and processes with a focus on continuous improvement. Coached on design and development capabilities. Monitored training implementation to ensure alignment to specifications. Evaluated learning outcomes.• Elevated quality, relevance, and effectiveness of learning by building roles and structure (program manager, data analyst, graphic artist), promoting professional and corporate-aligned brand.• Introduced JIRA as project management and tracking tool to monitor 200+ design projects, 3K+ deliverables annually, increasing visibility of active projects and tracking productivity and efficiency measures. • Assisted in selection and implementation of new Learning Management System (LMS) by collecting relevant technical requirements, reviewing vendors and testing capabilities leading to functional, easy to use product that provided valuable learning reports.• Sponsored monthly lunch and learn focused on promoting innovation and associate professional development, increasing staff engagement scores around training opportunities.

Austin, Texas, Us

Led team of instructional designers. Planned curriculum and programs that fill learning gaps. Managed and monitored program effectiveness. Made recommendations on additional training needs. Leveraged influencing and interpersonal skills to present training plans and evaluations to senior leaders. Assisted in designing and developing learning deliverables as needed. Provided reporting on learning content completion to senior management.• Redesigned sales onboarding program into blended learning curriculum including e-Leaning, instructor-led training, webinar / virtual instructor-led training and self-guided learning, saving company $500K annually.• Developed learning strategies and led planning, development, and execution of training sessions at annual national sales and leadership conferences, improving experience by incorporating learner engagement, learning technologies and integrating audience feedback.• Teamed with business partners and human resources (HR) to create multi-week leadership training program for new sales leaders, engaging directors with broadened perspectives on how to elevate performance by managing a balance of skill-based and deal-level coaching.

Roseland, New Jersey, Us

Collaborated with subject matter experts (SME) and business stakeholders to determine learning objectives and collect content for product, skills, and technology training. Adapted information into actionable goals. Created storyboards and design documents for iterative review. Developed instructor-led, virtual instructor-led, web-based and e-Learning courses. Built job aids and performance support. Monitored knowledge management resources.• Created learning program arming sales associates with new approach to sales messaging based on industry best practices that contributed to sustained revenue and market share during economic downturn as featured in The Challenger Sale by Matthew Dixon and Brent Adamson.• Collaborated with executive leadership partner in Retail Sales region, uncovering performance gaps and recommending training program that led to 300% return on investment (ROI).• Designed, developed and implemented instructor-led sales onboarding program based on adult learning theory that resulted in instructionally sound program delivered with consistent curriculum 5 times per year, ensuring all team members received the same skills and knowledge.

Dublin 2, Ie

Chandler, Arizona, Us

Chandler, Arizona, Us

Matd, Training And Development

Bachelors, Psychology