Naomi Harmon Email & Phone Number

Mountain View, CA, US

Mountain View, CA, US

Colorado Springs, CO, US

• Developed and monitored custom APIs between Salesforce and other business applications (i.e. our LMS and CMS)
• Managed team of 3 full time administrators/developers and oversee strategic change & release practices related to Sales Cloud, Salesforce CPQ, Salesforce PRM, and multiple integrations
• Built complex automation to streamline and safeguard business processes
• Communicated with project managers, stakeholders, developers, and executives to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment

Melbourne, Florida, US

• Full-time developer, built and tested custom Salesforce solutions for internal processes, using agile development methods (Apex, Visualforce, Javascript)
• Ensured reliable functionality and enhanced the UI within our Salesforce org for 600+ internal and 3,000+ partner community users

Austin, Texas, US

• Design and manage Salesforce instance for Ecommerce solutions company, ensuring data integrity and elevating sales team performance
• Customize and maintain user roles and profiles, record types, security measures, custom objects, workflows, and validation rules (150 active users)
• Experience developing custom solutions using Visualforce, Process Builder, Apex Triggers, and custom formula fields
• Create user-friendly onboarding, training and documentation materials
• Train new users and conduct group sessions to introduce new tools or features
• Troubleshoot and resolve CRM-related issues and requests for Marketing, Support, Sales, and Operations teams

Austin, TX, US

• Salesforce super-user; developed reports, dashboards, and helped devise setup of new instance
• Grew transfer student enrollment by over 15% through targeted marketing, advising programs, and pushing new articulation agreements
• Created user-friendly, reliable information visualization and performance measurement tools for employees, clients, and stakeholders
• Managed 3 counselors on performance, goal attainment, and professional development
• Contributed content, design, and direction to social media, print and digital marketing materials
• Developed and implemented annual recruitment strategies for targeted transfer student market

Austin, TX, US

• Advised transfer students on admission, college completion, financial aid, and career options (800+ applications per year)
• Built valuable Excel-based tools for both external and internal use that evaluated transfer credits, cost and aid, and admission qualifications
• Revamped Admissions work study program, introducing a schedule monitoring system, task-based teams, recognition, and incentives, and oversaw 10-15 student workers per semester

Houston, Texas, US

• Recruited, hired, and coordinated onboarding of 100+ employees for a fast-paced, call center in the Healthcare industry
• Conducted weekly analysis and service reviews on client partnership including recruiting results, retention, training effectiveness, and improvement initiatives
• Tracked and recorded employee attendance in coordination with payroll
• Helped facilitate HIPAA and job training for new hires

Master Of Arts (M.A.), Technical Communication

Bachelor Of Arts (B.A.), English