• Led the successful implementation of the EAB Navigate/SSC platform in 2016; serve as Navigate lead and continue to manage system’s utilization and expansion at a large, decentralized institution with 18,000+ undergraduates and various advising models. • Serve as Navigate project manager, providing technical and functional support to users throughout project expansions. • Develop and maintain website and training materials to support users; conduct Navigate trainings and workshops.• Coordinate with Registrar/IT to ensure effective integration with SIS (PeopleSoft), Navigate and other advisement systems.• Provide Navigate technical troubleshooting and coordinate with EAB; conduct testing for new releases and system patches. • Assist the Deputy Provost in improving academic advising and assessing policies that may be adversely affecting student success.• Collaborate with Deputy Provost and Assistant Deans to increase efficiency and effectiveness within academic advising; identify ways to improve student communications with timely interventions through the Navigate platform. • Analyze data and identify best practices or strategic outreach to students to impact success; share with university leadership.• Conduct student surveys through Qualtrics; analyze responses for student support or interventions from academic advisors. • Provide leadership on numerous committees, collaborating with colleagues from Academic Affairs, Enrollment Management and Student Life; chair of the Navigate Leadership Team; current Women’s Caucus Board Member. • Supervise the Assistant Director of Student Success Initiatives and the Communications Specialist within Academic Affairs.

• Supervised the nine Academic/Advisement Support staff; unit included degree audit/advisement tools, official transcripts, service desk, test/transfer credit, articulation agreements, degree conferrals & diplomas, change of major processing, readmission, etc. • Oversaw comprehensive degree audit overhaul in 2012; collaborated with colleges on audit needs; conducted advisor workshops; implemented other technologies such as advising appointment system. • Assisted with transcript production/ordering issues; worked towards increasing transcript efficiencies including implementing electronic PDF transcripts in 2013 and system integration with NSC in 2014. • Supervised the processing of academic program/plan changes, degree postings and diploma issuances; introduced cohesive timelines/guidelines for degree conferrals and implemented the electronic diploma (CeD) in 2015. • Managed the division responsible for posting test, transfer and international transfer credits; interpreted and enforced transfer policies; reviewed articulation agreements; worked towards improving transfer processes and procedures. • Active role in Undergraduate Curriculum Committee; worked on curriculum issues & implemented curriculum policy changes. • Analyzed complex data including academic records and course repeat issues to ensure integrity within student records. • Worked closely with Registrar and IT staff to implement new technologies, test software and to resolve issues – e.g., played integral role in researching and acquiring DigArc catalog/curriculum software in 2015-2016.

• Advised students within the College of Education & Human Development; reviewed for degree completion & approved transfer coursework. • Oversaw college probation program and implemented academic contracts for students on academic probation. • Worked towards improving technology within the college – e.g., degree audits, online appointment system and more.• Advisor to KON student honor society; assisted with College Ambassador program, Convocation, etc.

• Oversaw Fulton School of Liberal Arts advising efforts; assisted the Dean on all student matters; interpreted and applied university polices. • Advising lead for PeopleSoft 9.0 conversion; collaborated with IT to implement new technologies.• Coordinator of the Interdisciplinary Studies (IDIS) major; co-author of the 2010 IDIS Academic Program Review.• Audited graduating seniors for degree clearance – approximately 19 different majors and 31 minors. • Determined transferability of coursework; approved course substitutions, when appropriate.• Representative on the Fulton Curriculum Committee; assisted in comprehensive curriculum reform.• Collaborated with the Registrar’s Office on course schedule, academic calendar, registration issues and more.• Assisted with the creation and upkeep of the SU advising website, newsletter and advising calendar. • Enrollment management – examined course demands, faculty needs, seat shortages and enrollment trends. • Analyzed data and worked with Dean and chairs to implement new strategies towards academic success. • SU Employee of the Month – January 2010 – unanimously nominated by the School’s department chairs.

• Supervised Admission Counselors; responsible for Counselors’ hiring, training and performance reviews.• Coordinated travel and assigned recruitment events to a staff of nine recruiters. • Established and cultivated relationships with community colleges; introduced new transfer recruitment ideas.• Developed and implemented effective recruitment strategies; identified new target markets/regions.• Chair of the Transfer Orientation working group; worked to implement a new/revised Orientation program.

• Served as Acting Associate Director and Interim Director; supervised and trained staff; oversaw admission programs.• Advised students on transferring to UMB; worked with RN, military and international students.• Liaison to feeder schools, facilitating relationships to increase enrollment.• Implemented new recruitment strategies based on enrollment trends; created marketing materials. • Responsible for routine admission and inquiry reports; tracked and monitored all enrollment levels.

• Advised and recruited prospective BSN students; evaluated admissions applications and transcripts. • Coordinated activities with student organizations; reactivated the Big Brother/Big Sister program.• Assisted with on-campus events such as orientation, information sessions and open houses.

• Assistant Transfer Coordinator; conducted transfer workshops and recruited at Transfer Days. • Evaluated transfer and freshmen applications; traveled extensively; recruited in the Mid-Atlantic region.• Assisted in Admissions programs and conducted information sessions, counseling appointments, etc.