Naomi S. Email & Phone Number

Pitlochry, Perthshire

Offering personalised customer service, sometimes in letter form but mostly telephone and email.Working alongside very talented professionals working behind the scenes to keep the business thriving with their input, such as buyers, developers, managers of various departments and warehouse staff.

Berlin Area, Germany

Briefly employed by an immersive reading app called Galatea by Inkitt. a publishing start-up in Berlin, Responsible for the entire operation of Galatea's CS offering mostly tech support for the app and monitoring iOs reviews. Social media management, excel and office.

Malta

Acting as a 'face' for the company providing assistance, advice, life hacks and quirky small talk with players through live chat and email. Keeping players happy and entertained by rigorous brand training and an emphasis on creative problem solving.Working in collaboration with other cross-functional teams such as - Responsible Gaming, AML, loyalty.

Sliema, Malta

Undergoing intensive training in the Mr Green Academy (1 month 9-5) which had a large emphasis on Responsible Gambling (RG) Fraud, KYC, AML, verification's, payments, sportsbook, online casino slot games, security, general sports queries, casino queries, live casino, assisting with general queries and disputes, terms & conditions, compliance, promotions.

Malta

Answering calls, chats and emails in line with the UKGC regulations - serving the UK market only.Ensuring that more complex issues were resolve in a timely manner by reaching out to team leaders.Provide technical support to customers.Maintaining relationships with players with the understanding of business.Escalating recurring customer issues to Team.

Malta

Working as part of a team as a waitress with Groupiers, Slot Attendants, Pit Bosses and Bartenders.Using basic customer service as a means to keep players entertained and satisfied. Working 12 hour shifts with a tray. The shift pattern has since changed and been cut down to 8 hours thanks to the MGAs recognition of Reponsible Gambling which were initially.