Naomi Scoffham Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Business Clan provides clients (start-ups through to established businesses) with expertise across six core lines of service; HR management & support, accountancy & bookkeeping, brand & digital marketing, web design & CRM, business strategy, and contracts & compliance.o Joined the company in its first year, and built the HR service line from scratch. Recruited and developed two direct reports.o Responsible for all internal HR – recruitment, onboarding and development of staff, general… Show more Business Clan provides clients (start-ups through to established businesses) with expertise across six core lines of service; HR management & support, accountancy & bookkeeping, brand & digital marketing, web design & CRM, business strategy, and contracts & compliance.o Joined the company in its first year, and built the HR service line from scratch. Recruited and developed two direct reports.o Responsible for all internal HR – recruitment, onboarding and development of staff, general HR support.o Latterly appointed as a Company Director. Worked with the two founding Directors in defining the strategic and financial goals of the company and leading the wider team to achieve business growth targets (doubling revenue within three years, in spite of the pandemic).o Accountable for all HR client work - project scope and proposal, through to delivery and implementation of services. Worked with clients of varying sizes, across diverse industries (private sector, public sector and third sector). I led my team in the provision of every aspect of HR, from establishing core HR frameworks to navigating complex employee relations problems:• HR compliance – contracts, policies and procedures.• Recruitment – job descriptions, person specifications, candidate sourcing, CV screening, shortlisting, interviewing, referencing, onboarding and RTW checks.• Performance – competency frameworks, performance appraisals, training & development, employee engagement, well-being, diversity & inclusion.• Reward – job evaluation & salary benchmarking, employee benefits, remuneration policies, performance related pay.• Employee relations – absence management, performance management (conduct & capability), disciplinaries, grievances and appeals, mediation.• Managing change – TUPE, restructures, contractual changes, consultations.• Leaver / Exit Management – terminations and leaver procedures.• COVID guidance - managing furlough, employee welfare, sickness, isolation and shielding. Show less

London, United Kingdom

o Freelance recruiter supporting clients across the FMCG sector with their senior level hiring.

London, United Kingdom

o Brought in on a temporary contract to support the HR function, during a phase of increased recruiting.o Responsible for managing vacancies at all levels, across all divisions of the UK business (marketing, licensing, royalties, finance, IT and sales). o Responsible for creating a recruitment agency preferred supplier list, from creation of tender documents and procedures, through to negotiation and agreement of terms and conditions.

London, United Kingdom

Recruitmento Built on the existing team structure, recruiting and managing two Recruitment Consultants.o Delivered a cost effective and timely response to recruitment needs at all levels across the entire business, including Liberty London and Liberty Art Fabrics divisions.o Planned, forecasted and managed all budget expenditure and accruals, operating within tight financial constraints. Actual spend did not exceed previous year, despite an increase in vacancies filled (many of… Show more Recruitmento Built on the existing team structure, recruiting and managing two Recruitment Consultants.o Delivered a cost effective and timely response to recruitment needs at all levels across the entire business, including Liberty London and Liberty Art Fabrics divisions.o Planned, forecasted and managed all budget expenditure and accruals, operating within tight financial constraints. Actual spend did not exceed previous year, despite an increase in vacancies filled (many of which were senior level or specialist roles).o Sourced and approved all external advertising, both on and offline, and managed the business' employer profile through social media, online job boards and other relevant communication tools.o Ensured that all opportunities for internal recruitment and advancement were made widely available to employees across the business.o Managed all bulk recruitment campaigns and strategies (e.g. temporary seasonal staffing, new department openings).Talent Management and Development Strategyo Created a cost effective, engaging and impactful annual strategy of development, adding value to the business and providing individuals with clear opportunities for personal and career development.o Planned, forecasted and managed a tight budget for the above.o Recruited and managed an L&D Advisor in the delivery of a comprehensive programme of development to support business improvement, talent management and employee retention.o Worked with the L&D Advisor to review and restructure the content of a core weekly Induction Programme.o Managed relationships with all external training providers, sourcing and identifying new suppliers and programmes as required by the needs of the business. Show less

London, England, United Kingdom

o Brought into a newly created in-house role to manage recruitment across the retail and head office functions and to significantly reduce cost per hire. Reported to the Managing Director, Operations.o Responsible for the effective and timely recruitment of roles at all levels, from initial vacancy requisition, through sourcing, screening, interview and hire.o Manage relationships with key stakeholders within the business, from the Managing Director, CFO, and General Manager, to mid and… Show more o Brought into a newly created in-house role to manage recruitment across the retail and head office functions and to significantly reduce cost per hire. Reported to the Managing Director, Operations.o Responsible for the effective and timely recruitment of roles at all levels, from initial vacancy requisition, through sourcing, screening, interview and hire.o Manage relationships with key stakeholders within the business, from the Managing Director, CFO, and General Manager, to mid and junior level managers throughout the organisation.o Reduced cost per hire by 66% within first year of tenure.o Reduced annual agency and advertising spend by 55% within first year of tenure, despite an increase of 35% on vacancies filled versus previous year.o Developed and managed a rigorous tender process to streamline agency relationships and create a PSL, securing more favourable terms and stronger client / agency partnerships.o Developed a recruitment policy for rollout throughout the business and trained all line managers on recruitment process and techniques.o Responded to key business projects requiring dedicated recruitment support, including the opening of a new childrenswear department, the launch of a new temporary pop-up store in Westfield Stratford during the London 2012 Olympics, and the opening of an extended Christmas Shop within the flagship store.o Worked closely with the CFO and directors at BlueGem (Liberty’s owners) to successfully source and hire a Managing Director for Christy’s Hats (acquired by Liberty) via direct sourcing, saving costly agency fees.o Developed and ran the company’s first ‘Internal Careers Fair’ in December 2011, resulting in the retention of 40% of our temporary Christmas workforce into permanent positions, as well as the creation of an internal talent pool.o Recruited and managed a Recruitment Administrator. Show less

• Researched and developed a clear business plan, incorporated the company, developed marketing and branding, and launched the business to a targeted candidate and client base across the luxury retail and wholesale brand industry• Developed the business as a profitable entity with strong financial performance and a loyal client following, gained largely via referral, and ranging from small / niche entrepreneurial businesses, through to globally recognized brands and corporations… Show more • Researched and developed a clear business plan, incorporated the company, developed marketing and branding, and launched the business to a targeted candidate and client base across the luxury retail and wholesale brand industry• Developed the business as a profitable entity with strong financial performance and a loyal client following, gained largely via referral, and ranging from small / niche entrepreneurial businesses, through to globally recognized brands and corporations • Representing clients via thorough and detailed executive searches at middle to senior management level, operating across a range of disciplines. These include, but are not limited to Marketing, PR, Sales, Operations, Visual Merchandising, HR, Product Development, Buying and Merchandising• Day to day management of client relationships, both existing and new, in order to ensure clear communication on current projects / vacancies, regular updates regarding search progress, and development of new business opportunities• Sourcing, interviewing and short-listing candidates on a search / headhunt basis, working closely to client briefs, job descriptions and person specifications.• Presenting short-listed candidates to clients and ensuring that those selected for client interview are fully briefed, prepared and subsequently followed up with throughout the process• Working with clients through all stages of offer administration, from contracting through to referencing as requested• Maintaining continued contact and building lasting relationships with all candidates in order to be able to support their longer term career progression aims• Supporting clients with business projects, such as advertising and running recruitment open days for seasonal staffing, developing job descriptions, providing salary benchmark data, and providing recruitment training to in house teams• Responsible for the continued day to day running of the business, administratively and financially. Show less

• Reported to the Director of HR and responsible for managing a team of 14 Recruitment Consultants and Administrators. Accountability for an ongoing vacancy state of circa 200 permanent vacancies across a range of sales and head office functions • Directly responsible for sourcing and selecting candidates from middle management to senior executive level across a range of functions including Buying and Merchandising, Product Development, Marketing, Press & PR, Secretarial, Finance, Human… Show more • Reported to the Director of HR and responsible for managing a team of 14 Recruitment Consultants and Administrators. Accountability for an ongoing vacancy state of circa 200 permanent vacancies across a range of sales and head office functions • Directly responsible for sourcing and selecting candidates from middle management to senior executive level across a range of functions including Buying and Merchandising, Product Development, Marketing, Press & PR, Secretarial, Finance, Human Resources, Operational /Sales Management, Distribution, Legal and IT• Planned and delivered a bi-annual recruitment strategy for an intake of circa 1500 temporary seasonal staff per year at peak trading times. This involved running advertised ‘open days’ during which attending candidates would be screened, interviewed, short listed and contracted for temporary positions throughout the business. • Responsible for an annual departmental budget in excess of £1 million• Created and managed an agency PSL • Developed company-wide permanent recruitment strategies in line with changing business needs, fluctuations in employment markets and developments in employment law• Developed key relationships with senior internal stakeholders in order to support and influence their recruitment needs and decisions• Full and regular analysis of recruitment statistics for presentation to the Board and to the Chairman• Fully accountable for the recruitment and selection of approximately 50 graduate trainees on an annual basis • Conducted a full revision of recruitment literature (application form, brochures and new starter packs) in line with changes in employment law and business processes• Involved in HR wide working parties focussing on varied projects including the development of a new company policy manual, and an employee opinion survey• Led a working party in the design and delivery of a redundancy support programme when cutbacks were made throughout the business. Show less

• Managed two direct reports and responsible for the full end to end cycle of three management training schemes, from sourcing and selection of candidates, through to design and delivery of training programmes and departmental placements for the duration of each scheme:o Executive Training Scheme (graduates)o NEBSM Training Scheme (internal recruits)o Career Training Scheme (school leavers)• Recruitment, selection and line management of circa 50 graduate trainees per year… Show more • Managed two direct reports and responsible for the full end to end cycle of three management training schemes, from sourcing and selection of candidates, through to design and delivery of training programmes and departmental placements for the duration of each scheme:o Executive Training Scheme (graduates)o NEBSM Training Scheme (internal recruits)o Career Training Scheme (school leavers)• Recruitment, selection and line management of circa 50 graduate trainees per year through a rigorous three stage process (application form, milk round interview and assessment centre).• Marketing the Schemes across the university and school leaver population (advertising, marketing literature, brochures and application forms, presence at selected careers fair events etc)• Design, development and delivery of a three stage assessment process (application screening, milk round interviews, and assessment centre). Re-designed the assessment centre content via job evaluation, development of relevant assessment exercises, completion of pilot tests, and full re-training of all internal assessors • Influenced and built relationships with key managers across the business in order to ensure their support and involvement in careers fairs, milk round interviews and assessment centre panels• Internal communication with key business managers as regards the allocation of trainees to departmental placements• Development and delivery of a programme of formal training courses across all three schemes; courses included soft skills management training through to technical skills• External communication with training providers in relation to externally recognised qualifications (including NVQ and NEBSM) and outsourced training (including outward bound residential courses)• Performance management of trainees across all schemes, through to decisions on promotion and permanent placement within the business on completion of training. Show less

• Responsible for the design and delivery of a range of training courses targeted towards junior level employees across both selling and non selling areas of the business• Courses delivered included large scale four day induction programmes (up to 80 delegates at a time) through to one day training workshops geared towards the development of both soft skills (eg customer care) and technical skills (eg computer skills, till training etc)• Gained experience in all aspects of the training… Show more • Responsible for the design and delivery of a range of training courses targeted towards junior level employees across both selling and non selling areas of the business• Courses delivered included large scale four day induction programmes (up to 80 delegates at a time) through to one day training workshops geared towards the development of both soft skills (eg customer care) and technical skills (eg computer skills, till training etc)• Gained experience in all aspects of the training cycle; training needs analysis, course research and design, delivery through facilitation, and evaluation and follow up of each training intervention Show less

• Successfully completed a one year programme combining management training courses with on the job learning through a series of business placements within selling, buying and support departments

Bsc Hons, Psychology

Grad Ipd, Institute Of Personnel & Development

City & Guilds, Teaching Certificate