Naomi Steffes Email & Phone Number

Grand Rapids, Michigan, United States

As a Tier 1.5 Control Desk Agent for the United States Department of Agriculture, our team is responsible for providing second level assistance to the Tier 1 Technical Support Representatives that provide technical support to the employees and affiliates of the Agency and/or assisting those employees/affiliates with issues that have been escalated by the Tier 1 representatives. An example of day to day job duties would include network outage management, radio outage management, troubleshooting hardware related issues and dispatching USDA Field Agents to provide on-site support, software troubleshooting, Active Directory administration, Mobile Device Management administration, Microsoft Software Center administration, Contact Center Interactive Voice Response (IVR) management, and more.

Grand Rapids, Michigan, United States

As a Tier 1 Technical Support Representive for the United States Department of Agriculture, our team was tasked with serving as the first point of contact the employees and affillates of the USDA to provide technical support by researching and answering questions, performing remote troubleshooting, and determining the best solution based on the reported issue. An example of day to day job duties would include Active Directory administration, Mobile Device Management administration, Microsoft Software Center administration, operating system troubleshooting, Microsoft Office troubleshooting, internet connectivity troubleshooting, among many others.

Lansing, Michigan, United States

As a Customer Service Representative for the United States Department of State's National Passport Information Center, I was responsible for receiving inbound phone calls for support and answering any and all questions revolving around the acquisition, use, and renewal of US Passports. Some examples of day to day duties includes assisting with the application process, assisting with technical issues that the citizen would face, checking on the status of passport applications and assisting with anything that may be causing a delay in processing, and many other individualized situations regarding someone attempting to use thier US Passport for travel abroad.