Dataseat is a privacy-compliant, contextual advertising platform. It became the pioneer in relying on privacy first targeting and attribution for mobile user acquisition and the longest standing expert in Apple SKAdNetwork.As the Head of Customer Success, my responsibilities include:• Setting the overall vision and strategic plan for the Customer Success team, focusing on leading a positive customer experience, and driving growth through upsells• Management of the team… Show more Dataseat is a privacy-compliant, contextual advertising platform. It became the pioneer in relying on privacy first targeting and attribution for mobile user acquisition and the longest standing expert in Apple SKAdNetwork.As the Head of Customer Success, my responsibilities include:• Setting the overall vision and strategic plan for the Customer Success team, focusing on leading a positive customer experience, and driving growth through upsells• Management of the team providing regular and constructive feedback through 1 on 1s andteam meetings• Identifying and implementing KPIs to support the company's strategic goals.• Provide and collate data to help the CS team to identify priorities and potential critical situations• Collaborating with Product, Data Science, BI and Senior Leadership to ensure the customer voice isbeing heard in all major company decisions. Show less

Tempr is a self-serve AdTech platform, designed to help performance marketers forecast and optimize ROAS across their mobile campaigns.As an executive team member and the sole voice of the clients, I am responsible for driving innovation for our clients and the Tempr platform. My responsibilities include:• Designing the client experience from onboarding, trial to a full client• Major stakeholder in designing the product roadmap to reflect and advocate client requirements, as… Show more Tempr is a self-serve AdTech platform, designed to help performance marketers forecast and optimize ROAS across their mobile campaigns.As an executive team member and the sole voice of the clients, I am responsible for driving innovation for our clients and the Tempr platform. My responsibilities include:• Designing the client experience from onboarding, trial to a full client• Major stakeholder in designing the product roadmap to reflect and advocate client requirements, as well as business strategy• Collaborating with Product, Data Science and Sales to develop minimum sales requirements to ensure a healthy pipeline going into the product trial• Designing and automating playbooks for common CS scenarios, resulting in a streamlined process and strengthened communication amongst the company• Creating client-facing support materials, including walkthrough videos and FAQs, to encourage self-directed learning amongst clients and reduce support queries Show less

Our mission is to empower businesses to drive growth with unified marketing data, intelligent insights, and automation.As one of the most tenured CSMs of the team, I...• Assisted clients navigating through the iOS 14.5+/SKAN privacy policy changes by sharing industry trends and facilitating conversations between clients and subject matter experts• Drove product innovation for our casual/hypercasual gaming clients by developing business cases for their feature… Show more Our mission is to empower businesses to drive growth with unified marketing data, intelligent insights, and automation.As one of the most tenured CSMs of the team, I...• Assisted clients navigating through the iOS 14.5+/SKAN privacy policy changes by sharing industry trends and facilitating conversations between clients and subject matter experts• Drove product innovation for our casual/hypercasual gaming clients by developing business cases for their feature requirements• Became the subject matter expert amongst the global client success organization for ad monetization• Advocated for personalized EBRs to strengthen client relationships, showcase our thought leadership in the MMP space, and influence senior client stakeholders• Remotely hired and onboarded new team members Show less

Phrasee is the global leader in AI language generation for marketing. We use AI to generate human sounding, brand compliant marketing language at scale. Phrasee’s Natural Language Generation system and advanced end-to-end Deep Learning Model optimises results on an on-going basis, which means learning from your audience to deliver improved results. • Closed the largest deal in company history, more than tripling the annual contract value, by effectively showcasing the ROI driven to date… Show more Phrasee is the global leader in AI language generation for marketing. We use AI to generate human sounding, brand compliant marketing language at scale. Phrasee’s Natural Language Generation system and advanced end-to-end Deep Learning Model optimises results on an on-going basis, which means learning from your audience to deliver improved results. • Closed the largest deal in company history, more than tripling the annual contract value, by effectively showcasing the ROI driven to date and identifying opportunities for further value • Identified upsell opportunities within my client portfolio across EMEA and the US• Ran client education sessions on the history of AI and how companies can use it to enhance their bottom line to mitigate AI hestitancy• Advised clients on the optimal strategies for A/B testing amongst different client communication channels, including email, SMS and webpages Show less

I specialized in helping key strategic accounts within the tech sector achieve success through their online insight communities. Working with senior executives and the product team, I've been able to provide clients with the personalized experience and outcomes that they were looking for.In addition to my client-facing responsibilities, I mentored our junior team members to find solutions for their client management challenges and helped refine customer deliverables and streamline… Show more I specialized in helping key strategic accounts within the tech sector achieve success through their online insight communities. Working with senior executives and the product team, I've been able to provide clients with the personalized experience and outcomes that they were looking for.In addition to my client-facing responsibilities, I mentored our junior team members to find solutions for their client management challenges and helped refine customer deliverables and streamline internal processes. Show less

Vision Critical is a cloud-based customer intelligence platform that helps companies build engaged communities of customers that they can use continuously, across the enterprise, for ongoing, real-time feedback and insight. Designed for today's customer, Vision Critical helps large, customer-centric enterprises discover what their customers want so they can deliver what they need.As a Customer Success Manager, I provide my clients with research guidance on how to better understand their… Show more Vision Critical is a cloud-based customer intelligence platform that helps companies build engaged communities of customers that they can use continuously, across the enterprise, for ongoing, real-time feedback and insight. Designed for today's customer, Vision Critical helps large, customer-centric enterprises discover what their customers want so they can deliver what they need.As a Customer Success Manager, I provide my clients with research guidance on how to better understand their customers and fully engage them through Vision Critical's insight communities.My clients are able to quickly obtain qualitative and quantitative insights to help them make quick decisions for the organization - whether it's for product development, ad testing, or strategy. I play the role of a strategic partner and help my clients achieve success through our insight communities. Show less

WIRELESSWAVE is a one-stop shop for the best mobile deals and services in Canada. They are a third-party retailer of multiple Canadian wireless carriers so customers can evaluate whether they have the best offers for their mobile needs.I was responsible for executing national in-store marketing campaigns for 155 stores, while managing budgets of over $15,000 and collaborating with external agencies and vendors. I managed and introduced new marketing collateral for multiple brands… Show more WIRELESSWAVE is a one-stop shop for the best mobile deals and services in Canada. They are a third-party retailer of multiple Canadian wireless carriers so customers can evaluate whether they have the best offers for their mobile needs.I was responsible for executing national in-store marketing campaigns for 155 stores, while managing budgets of over $15,000 and collaborating with external agencies and vendors. I managed and introduced new marketing collateral for multiple brands, including warranty program brochures, gift cards and gift card holders. I also assisted with local marketing support, including but not limited to, regional events and store openings, for all stores east of Alberta. From a digital standpoint, I developed the foundations of customer email campaigns to drive customers to our website and continued to keep the WIRELESSWAVE brand as top of mind. Show less

TELUS' goal is to build stronger, healthier communities and ensuring that the most vulnerable among us don’t get left behind, using the power of telecommunications.I successfully led and launched a national project to increase employee confidence in Optik TV, as part of the TV Product Marketing team with a $10,000 budget. This required collaboration with various departments across the country to execute the project.I was also responsible for developing marketing tactics to… Show more TELUS' goal is to build stronger, healthier communities and ensuring that the most vulnerable among us don’t get left behind, using the power of telecommunications.I successfully led and launched a national project to increase employee confidence in Optik TV, as part of the TV Product Marketing team with a $10,000 budget. This required collaboration with various departments across the country to execute the project.I was also responsible for developing marketing tactics to promote and increase the use of TV/phone applications. I managed the production of "how-to" tutorial videos and monitored website to maintain customer support and up-to-date information. Show less

BC Hydro is a Crown corporation, owned by the government and people of British Columbia. It's our job to safely provide our customers with reliable, affordable and clean electricity throughout the province.I worked within the Customer Insights team to help support the implementation of new business conservation rates and to help the business understand the new rates would impact BC's small and medium business customers. To do this, I created dashboards and developed internal… Show more BC Hydro is a Crown corporation, owned by the government and people of British Columbia. It's our job to safely provide our customers with reliable, affordable and clean electricity throughout the province.I worked within the Customer Insights team to help support the implementation of new business conservation rates and to help the business understand the new rates would impact BC's small and medium business customers. To do this, I created dashboards and developed internal communications pieces used across departments. I also submitted an application for a North American customer service award on behalf of the project team.I was also part of a Multi-channel Optimization project to shift customer calls from the call-centre to our online channel. I developed a one year plan detailing tactics to encourage customers to utilize their online accounts. This included drafting messages for social media, bills, and letters to encourage online engagement. Show less