👋 Welcome to my LinkedIn profile!As a dedicated System Administrator, I believe technology enhances our lives and work. My name is Naor Ezra, and I specialize in troubleshooting and communication to deliver exceptional IT support.With a proven track record of resolving over 5,000 IT support tickets annually, I provide effective technical assistance to a diverse user base, ensuring smooth operations. I am eager to leverage my expertise to drive success in a new organization.🎓 Education:• Diploma in Software Engineering from Technion University, graduated with excellence (GPA: 93, 02/2022).• Currently pursuing a B.A. in Multidisciplinary Studies from Haifa University through evening distance learning.💼 Experience:System Administrator at Solutech LTD | October 2023 - Present• Resolve over 5,000 IT support tickets annually (on-site and remote) using Freshdesk and tools like AnyDesk and TeamViewer.• Manage Microsoft 365 Admin, Windows servers (DC, DHCP, DNS, SMTP), VMware vSphere, and antivirus management, specializing in Tier 2 troubleshooting.• Proficient in hardware setup (computers, printers/scanners, IP phones, switches) and knowledgeable in networking and various Windows operating systems (Server, XP, 7, 10, 11).IT/Help-Desk Specialist at Benda Magnetic | October 2022 - October 2023• Resolved system malfunctions for a user base of 250 employees.• Managed network tasks and demonstrated proficiency in Windows, Freshdesk, RDP, Active Directory, FortiGate-VPN, and Microsoft 365 Admin.🎖️ Military Service:Recruiting Coordinator at Haifa Recruiting Bureau, "Meitav" unit | 2013 - 2016• Worked with a diverse population of mandatory service soldiers to ensure a seamless recruitment process.• Conducted thorough interviews with candidates for various positions.💡 Skills:• Strong troubleshooting skills focused on customer satisfaction.• Excellent interpersonal and communication skills, with a proven track record as a team player.• Extensive knowledge of computer hardware, software, and operating systems.• Effective time management and productivity optimization.• Proficient in Microsoft 365 Admin, Windows Servers, VMware vSphere, FortiGate, VPN, RDP, MFA, OneDrive, and Intune.🌐 Languages: Hebrew (Native) | English (Advanced)📧 Contact:Telephone: +972 523248843Email: naorezra@gmail.comLinkedIn: linkedin.com/in/naorezraI am dedicated to expanding my technical skills and embracing new challenges. Feel free to reach out for professional inquiries or collaborations.Thank you for visiting my profile!