Nap Chan Email and Phone Number
Group Head of Digital Experience and Product Innovation, WeLab | FinTech | insurTech | Innovation | Virtual Bank | Start-Up at
@
WeLab
Nap Chan's Location
Hong Kong SAR, United States
Nap Chan's Contact Details
Nap Chan work email
- Valid
- Valid
- Valid
- Valid
Nap Chan personal email
- Valid
Nap Chan phone numbers
About Nap Chan
★ Leader of InsurTech Platform, FinTech, B2B2C Partnership, Digital Banking, Ecosystem partnership, Digital Innovation, Product Innovation, Human Center Design Thinking ★I am a passionate, progressive, innovative and commercial -oriented product leader who is a forward-thinking strategist with success in driving revenue, customer experience, developing strategic partnership, and improving digital platform with innovative technology and new digital capabilities.I thrive on engaging individuals in methods to improve sales, technology and marketing strategies, reach goals and gain market dominance. I'm known as a respected change agent with the ability to analyze problems, formulate continuous process improvements and integrate business systems for efficiency and successful execution.As a collaborative communicator, I'm skilled at building and strengthening relationships with all stakeholders to drive cohesive strategic operations.Fluent in English, Chinese– Mandarin and Cantonese. Expertise includes:Ecosystem design, human-center design thinking methodology, Agile delivery, Market Share Growth & Strategies, Technology, FinTech, InsurTech, B2B2C partnership, Online Banking, Digital Banking, Consumer Lending, Customer Journey Mapping, Branding & Creativity, Strategic Alliances, Cost Control / Reduction, Process Improvements, Project Management, Website / SEO / Content Marketing, Social Media & Digital Marketing Campaigns, Budget Management, Multi-cultural Awareness, Cross-functional Collaboration, Brand Management, Business Development, Public Relations, CRM, B2B, B2C, SEO, SEM, Digital & Mobile Marketing, Social Media, Multicultural Strategies & Marketing, Event Sponsorship, Project Management, Marketing Trends, Start-ups, MS Office Suite
Nap Chan's Current Company Details
Welab
View
Group Head of Digital Experience and Product Innovation, WeLab | FinTech | insurTech | Innovation | Virtual Bank | Start-Up
Nap Chan Work Experience Details
-
Group Head Of Digital Experience And Product InnovationWelab Jun 2023 - PresentHong Kong, -, Hk
-
Group Head Of Product DevelopmentWelab Jul 2022 - PresentHong Kong, -, HkLeading a high-performance team to realize WeLab’s vision of building and launching the best and most innovative fintech products with exceptional user experience, making B2C and B2B products WeLab’s competitive advantage (a true product-led organization)• Oversee entire product organization to ensure executional excellence across internal teams, including engineers, designers, marketers, customer service, etc.• Advocate and implement customer-centric discovery methods in order to design and build problem-centric products that aim to solve big and necessary user problems• Formulate overall WeLab product strategy and roadmap and work with each business to effectively deliver according to the overall strategy, while establishing metrics-driven framework to evaluate measurable objectives.• Build, lead, manage and mentor product or other related teams to design and deliver products that empower customers on their financial journey• Identify and implement new technologies and drive innovative ideas and solutions that will enhance WeLab’s products or operations• Identify synergies across all WeLab businesses whether it’s standardizing technologies across markets, sharing customer insights or go-to-market strategies for other products• Painstakingly in-tune with the latest tech and product trends and developments around the world and constantly aware of new, innovative business models
-
Group Head Of Product Development, AsiaBolttech 2021 - Jul 2022Singapore, SgOversee protection and insurance product development based on customer insights, market needs, and partnerships to drive product innovation and revenue for InsureTech Exchange Platform and insurance ecosystem across Asia Pacific region, including Hong Kong, Thailand, Vietnam, Taiwan, Philippines and Indonesia.Lead internal stakeholders and country leadership team to create new opportunities, manage and develop strategic partnerships with the largest ecosystem partners in the market to drive revenue for the company and deliver the right value proposition for partners and seamless experience for customers by solving the unmet needs for customers. Strategic partners include Telco, mobile wallet, e-commerce, digital bank, online product companies, finTech and consumer finance. Coach country leadership team to develop impactful business plan that generate positive ROI and maximize the the growth of existing product lines and co-creation with partners of new products and protection services.Identify market trend and customer demands in various countries in Asia PAC region to help company and partners prepare for potential threats, and take advantage of upcoming opportunities and help the platform scale, leverage API economy and reusable technology.Design proposition and co-create product with partners to help partner launch in new market and maximize customer LTV in a rapid manner in order to quickly adjust customer journeys and product offering and generate ROI. -
Director, Digital BrokerageBolttech Jan 2020 - Feb 2021Singapore, SgAbout bolttech: bolttech is Pacific Century Group’s international digital protection and insurance business. A unique model integrating four capabilities including device protection, digital brokerage, technology services, and insurance, bolttech’s vision is to connect people with more ways to protect the things they value.Key Responsibilities:-Manage the Digital Product Managers, POs and agile team to build an innovative insurance brokerage platform and ecosystem that connect and enable partners to fulfill a variety of needs in one integrated experience-Lead a multi-disciplinary team of developers, UX and UI designers to deliver the best customer journeys to insurance partners, distribution partners and direct customer base across Asia Pacific region-Partner with the sales & distribution teams and insurance providers in communicating the benefits of the innovative insurances product-Drive the communication with the carrier integration team to drive more integrations with partners and insureTech start-ups in a faster and more efficient way
-
Senior Product Manager, Digital Proposition Experience Design, Asia PacificHsbc Jan 2019 - Dec 2019London, Gb-Act as a cross functional leader that leads the design team in the design thinking process to design an innovative proposition that addresses business challenges and unmet customer needs in Asia Pacific region-Lead and follow the problem discovery, problem validation, solution finding and validation aswell as the feasibility phase whilst using a mix of design thinking, agile methodologies and alean start up approach along the way-Served as a role model within the organisation on the use of user led, data led designing ofpropositions and solutions and actively engage, enthusiast and share the customer-centric design thinking methodology used -
Vice President, Product Manager, Digital Sales PlatformTd 2016 - 2019Toronto, Ontario, CaAs VP/Product Manager of US Digital Sales Platforms, I develop and manage the online banking technology and consumer lending platform new capabilities and strategies, manage FinTech collaboration, innovation and digital sales platform roadmap that improve online customer experience, sales effectiveness and gain competitive advantage.• Provide digital banking expertise and identifying opportunities to deliver online tools, new technology and digital capabilities that drive customer experience, digital adoption and improve sales· Serve as Product Owner and run an Agile digital sales platform factory for Online Account Opening that continuously deliver high product quality and technology enhancement that generates quick ROI and high customer satisfaction • Actively monitor and manage the health of the digital sales capabilities and online application for Checking, Saving, CD, Credit Card, Consumer Lending and Home Equity to improve customer experience, sales effectiveness and operational efficiency • Redesigned and reformatted Home Equity Line of Credit online application to enhance customer experience, improve sales and increase conversion rate• Lead and implement strategies and tactics to maximize shareholder value• Manage sales platform performance, key drivers and opportunities for improvement -
Vice President Of MarketingUnirisx 2015 - 2016Philadelphia, Pa, UsSpearheaded marketing / branding strategies. Created marketing plan to support UK and Asia efforts and build business in the US. Provide leadership over marketing and communications: branding, public relations, advertising, trade shows, webinars, white paper, events, collateral materials, analytic, website design and content development. Developed and track KPI for marketing programs and activities. * Uncovered company’s core values with the establishment of a new brand strategy, logo, new website and thought leadership position to define marketing needs and spur growth.* Built a global multi-channel lead generation marketing strategy* Developed and launched analyst relations, SEO, social media and a digital marketing campaign.* Teamed with CEO and sales team to cultivate strategic alliances and joint ventures.* Created sales process outlining a systematic sales approach and ensuring business results. -
Enterprise Marketing - Digital Marketing And Brand ManagementState Farm ® 2007 - 2015Bloomington, Illinois, Us“Rising star advancing to positions requiring increased oversight and leadership”Promoted to lead development of a national brand digital marketing to drive sales and prospects, and improve brand awareness and relevancy for online customers. Managed enterprise digital, TV Commercials, in-language creative content, advertising and execution of brand management strategy; products included auto insurance, retirement and mutual fund, bank, homeowner insurances, intelligent home, motorcycle insurance. Advertising agencies and partnership management included interTrend, Translation, DDB, OMD, NBA, MLB, and the NFL. Aligned content with preferences, tone, language needs and local nuances.• Spearheaded the creative development and integrated marketing campaigns for the Chinese and Asian Indian markets. Delivered higher than industry average Click Through Rate (CTR) of .39% on both desktop and mobile display, and 6.01% CTR for special unit on DramaFever.com.• Collaborated with Disney Pixar movie “Inside Out” on TV spots and digital ad to increase brand lift. Spot outperformed on most ACE measures such as likeability and relevant, scored 590 vs. norm of 522. • Led 12 digital integration projects with ad agencies (Intelligent Home, Huffington Post “Random Acts of Kindness” video series, Gawker, Elite Daily, and National Geographic, etc.). Programs over delivered 100%. -
Multicultural Marketing And Social Media LeadState Farm ® 2012 - 2014Bloomington, Illinois, UsDrove growth in the Hispanic, Asian and young adult markets. Managed annual budget. Analyzed KPI data, product insights, and maintained CRM to ensure ROI. Led marketing campaigns, sponsorships and promotions to drive brand and sales. * Managed advertising agencies and partnerships to execute business goal achieving 40% cost savings.* Spearheaded social media, mobile and digital marketing campaign strategies to drive awareness, increase click through rates and propel leads. Efforts resulted in 130% higher CTR than the industry standard and a 30% increase in leads. * Secured major sponsorship pivotal in increasing brand recognition.
-
Leadership Development Associate - Agency Field OfficeState Farm ® Jun 2011 - Dec 2011Bloomington, Illinois, UsKey Accomplishments:• Demonstrated a detailed knowledge and understanding of company operations, agency business practices and workflow• As a social media and digital marketing consultant assisted 28 agent offices in developing and reviewing business plans • Coordinated local advertising and marketing with national advertising strategies• Functioned as a lead on multiple concurrent projects and provided consulting to agents in diagnosing agents’ business needs and growth opportunities, resulted in meeting production goals• Was key in the development and execution of a recruiting strategy resulting in 100% year end agency recruiting goal
-
Business Development ConsultantState Farm ® 2009 - 2011Bloomington, Illinois, UsServed as trusted consultant to senior sales executives and agents mentoring individuals on methods to drive growth in multicultural markets. Led the identification of community leaders and served on multiple non-profit boards. Reached out to multicultural clients, developing a solid base of potential new employees to support recruiting efforts.* Managed the public relationship process and developed strategic partnerships with centers of influence - local elected officers and community organizations. Efforts help increased customer retention and market penetration.
-
Past PresidentOrganization Of Chinese American -Orange County Chapter (Oca-Oc) 2009 - 2013Founded in 1973 as the Organization of Chinese American, (OCA) is a national non-profit organization dedicated to advancing the social, political, and economic well-being of all Asian Pacific Islander Americans (APIAs) in the United States. OCA aims to embrace the hopes and aspirations of nearly 15 million APIAs in this country.
-
Auto UnderwriterState Farm 2007 - 2009Us• Offered tailored recommendations to agents based on analysis of business and risks, resulting in an increase in individual profitability• Responsible for determining policy cancellations, non-renewals and coverage restrictions based on analysis• Worked with agents to promote better understanding of the company’s pricing, underwriting, and marketing programs. -
Sales RepresentativeAllstate Ins 2006 - 2007• Improved operation efficiency by providing timely quotes and binding insurance applications, resulting in a 10% in sales• Increased customer retention and maintained good customer relationships through excellent customer service
Nap Chan Skills
Marketing
Leadership
Social Media Marketing
Strategic Planning
Public Relations
Business Development
Project Management
Integrated Marketing
Crm
Management
Business Planning
Event Planning
Advertising
Team Building
Digital Marketing
Strategic Partnerships
Customer Service
Cross Functional Team Leadership
Lead Generation
Strategy
Media Relations
Marketing Strategy
Consumer Behaviour
Customer Insight
Marketing Communications
Social Media
Insurance
Public Speaking
Risk Analysis
Business Intelligence
Consumer Insights
Consumer Behavior
Sales
Online Advertising
Competitive Analysis
Business Strategy
Sales Presentations
Consultation
Advertising Agency Management
Product Management
Product Development
Digital Banking
Agile Methodologies
Agile Project Management
Agile And Waterfall Methodologies
Start Ups
Analytics
Program Management
Agile Testing
Nap Chan Education Details
-
Temple UniversityRisk Management And Insurance -
Fox School Of Business At Temple UniversityBusiness Administration; Risk Management And Insurance
Frequently Asked Questions about Nap Chan
What company does Nap Chan work for?
Nap Chan works for Welab
What is Nap Chan's role at the current company?
Nap Chan's current role is Group Head of Digital Experience and Product Innovation, WeLab | FinTech | insurTech | Innovation | Virtual Bank | Start-Up.
What is Nap Chan's email address?
Nap Chan's email address is nap.chan@td.com
What is Nap Chan's direct phone number?
Nap Chan's direct phone number is +161091*****
What schools did Nap Chan attend?
Nap Chan attended Temple University, Fox School Of Business At Temple University.
What are some of Nap Chan's interests?
Nap Chan has interest in Social Services, Also Rooting For The Eagles, Phillies And Lakers, Human Rights, Economic Empowerment, Civil Rights And Social Action, Politics, Traveling, Education, Reading.
What skills is Nap Chan known for?
Nap Chan has skills like Marketing, Leadership, Social Media Marketing, Strategic Planning, Public Relations, Business Development, Project Management, Integrated Marketing, Crm, Management, Business Planning, Event Planning.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial