Nap Chan Email & Phone Number

Hong Kong

Hong Kong, -, HK

Hong Kong, -, HK

• Leading a high-performance team to realize WeLab’s vision of building and launching the best and most innovative fintech products with exceptional user experience, making B2C and B2B products WeLab’s competitive.
• Oversee entire product organization to ensure executional excellence across internal teams, including engineers, designers, marketers, customer service, etc.
• Advocate and implement customer-centric discovery methods in order to design and build problem-centric products that aim to solve big and necessary user problems
• Formulate overall WeLab product strategy and roadmap and work with each business to effectively deliver according to the overall strategy, while establishing metrics-driven framework to evaluate measurable objectives.
• Build, lead, manage and mentor product or other related teams to design and deliver products that empower customers on their financial journey
• Identify and implement new technologies and drive innovative ideas and solutions that will enhance WeLab’s products or operations

Singapore, SG

Oversee protection and insurance product development based on customer insights, market needs, and partnerships to drive product innovation and revenue for InsureTech Exchange Platform and insurance ecosystem across Asia Pacific region, including Hong Kong, Thailand, Vietnam, Taiwan, Philippines and Indonesia.Lead internal stakeholders and country.

Singapore, SG

About bolttech: bolttech is Pacific Century Group’s international digital protection and insurance business. A unique model integrating four capabilities including device protection, digital brokerage, technology services, and insurance, bolttech’s vision is to connect people with more ways to protect the things they value.Key Responsibilities:-Manage the.

London, GB

-Act as a cross functional leader that leads the design team in the design thinking process to design an innovative proposition that addresses business challenges and unmet customer needs in Asia Pacific region-Lead and follow the problem discovery, problem validation, solution finding and validation aswell as the feasibility phase whilst using a mix of.

Toronto, Ontario, CA

• As VP/Product Manager of US Digital Sales Platforms, I develop and manage the online banking technology and consumer lending platform new capabilities and strategies, manage FinTech collaboration, innovation and.
• Provide digital banking expertise and identifying opportunities to deliver online tools, new technology and digital capabilities that drive customer experience, digital adoption and improve sales· Serve as Product.
• Actively monitor and manage the health of the digital sales capabilities and online application for Checking, Saving, CD, Credit Card, Consumer Lending and Home Equity to improve customer experience, sales.
• Redesigned and reformatted Home Equity Line of Credit online application to enhance customer experience, improve sales and increase conversion rate
• Lead and implement strategies and tactics to maximize shareholder value
• Manage sales platform performance, key drivers and opportunities for improvement

Philadelphia, PA, US

Spearheaded marketing / branding strategies. Created marketing plan to support UK and Asia efforts and build business in the US. Provide leadership over marketing and communications: branding, public relations, advertising, trade shows, webinars, white paper, events, collateral materials, analytic, website design and content development. Developed and.

Bloomington, Illinois, US

• “Rising star advancing to positions requiring increased oversight and leadership”Promoted to lead development of a national brand digital marketing to drive sales and prospects, and improve brand awareness and.
• Spearheaded the creative development and integrated marketing campaigns for the Chinese and Asian Indian markets. Delivered higher than industry average Click Through Rate (CTR) of.39% on both desktop and mobile.
• Collaborated with Disney Pixar movie “Inside Out” on TV spots and digital ad to increase brand lift. Spot outperformed on most ACE measures such as likeability and relevant, scored 590 vs. norm of 522.
• Led 12 digital integration projects with ad agencies (Intelligent Home, Huffington Post “Random Acts of Kindness” video series, Gawker, Elite Daily, and National Geographic, etc.). Programs over delivered 100%.

Bloomington, Illinois, US

Drove growth in the Hispanic, Asian and young adult markets. Managed annual budget. Analyzed KPI data, product insights, and maintained CRM to ensure ROI. Led marketing campaigns, sponsorships and promotions to drive brand and sales. * Managed advertising agencies and partnerships to execute business goal achieving 40% cost savings.* Spearheaded social.

Bloomington, Illinois, US

• Key Accomplishments:
• Demonstrated a detailed knowledge and understanding of company operations, agency business practices and workflow
• As a social media and digital marketing consultant assisted 28 agent offices in developing and reviewing business plans
• Coordinated local advertising and marketing with national advertising strategies
• Functioned as a lead on multiple concurrent projects and provided consulting to agents in diagnosing agents’ business needs and growth opportunities, resulted in meeting production goals
• Was key in the development and execution of a recruiting strategy resulting in 100% year end agency recruiting goal

Bloomington, Illinois, US

Served as trusted consultant to senior sales executives and agents mentoring individuals on methods to drive growth in multicultural markets. Led the identification of community leaders and served on multiple non-profit boards. Reached out to multicultural clients, developing a solid base of potential new employees to support recruiting efforts.* Managed.

Founded in 1973 as the Organization of Chinese American, (OCA) is a national non-profit organization dedicated to advancing the social, political, and economic well-being of all Asian Pacific Islander Americans (APIAs) in the United States. OCA aims to embrace the hopes and aspirations of nearly 15 million APIAs in this country.

US

• Offered tailored recommendations to agents based on analysis of business and risks, resulting in an increase in individual profitability
• Responsible for determining policy cancellations, non-renewals and coverage restrictions based on analysis
• Worked with agents to promote better understanding of the company’s pricing, underwriting, and marketing programs.

• Improved operation efficiency by providing timely quotes and binding insurance applications, resulting in a 10% in sales
• Increased customer retention and maintained good customer relationships through excellent customer service

Business, Risk Management And Insurance

Bachelor, Business Administration; Risk Management And Insurance