Marcelo N. Email & Phone Number

• Career developed over more than 25 years in Information Technology, working in systems of digital channels, contact center, CRM, Loyalty and Payments in the financial industry and means of payment in leading companies in the market.• Solid knowledge in innovation with delivery of digital bank solutions, digital payments, QR-Code and API's integrated with partners.• Ability to lead agile teams and tribes (squads, scrum, kanban), in a collaborative way, multiplying knowledge, emphasizing engagement, sense of ownership, Customer experience (CX) and partnerships between areas for fast, constant and fast delivery. value for the Customer.• Mastery of current technologies using cloud/cloud computing (aws, azure), microservices (java), containers/dockers, DevSecOps, CI/CD (Jenkins, GoCD), monitoring (kibana, appdynamics and Google analytics) and Platform for Genesys Contact-Center. Using and encouraging good practices in secure coding and code review. • Dynamic professional, with easy adaptation, negotiation in conflict environments, persistence, empathy, resilience, creativity, holistic vision, decision making and proactivity.• Skill and practice in financial and budgetary area management, written and oral communication, planning, organization, governance and executive report, evaluation and selection of strategic partners, people management, product vision and business metrics, technical background in software development for banks and means of payment, problem solving, team spirit with leadership skills, focus and Customer at the center.• MBA in Strategic IT Management, postgraduate in Computer Science, and complementary training in: LGPD Executive (udemy.com), CX - Customer Experience Management (FIAP), Design Thinking Method in practice (Laje), How-to Leadership Program (Cielo) and Scrum Method (Caelum), are the most recent.e-mail: mnappi@outlook.com.br

Listed skills include Business Intelligence, Data Warehousing, Pmbok, Project Management, and 43 others.