Napsai Orlai Email & Phone Number

Columbus, Ohio, United States

- Provide exceptional phone and website experience for HubExpress product support to prescribers, pharmacies, and insurance plans while maintaining interaction and call accuracy. Troubleshooting and communicating insights to prescribers to advance the Prior Authorization process.- Build up personal workflow and for efficient pattern recognition and process analytics.- Train new hires or team members through shadow sessions. Secure and cater to new hires to ensure both extensive and detailed understanding of the Prior Authorization process and HubExpressInfluence team success through active participation in Pod meetings. Present team members and Pod lead with solutions to challenges, questions, and trends that may arise in HubExpress- Uplift company culture by embracing core values within the company’s workflows and participating in company-wide events such as Covermymixer, surveys, and encouraging team members to participate.

- Lead services for 3,000 members of Vineyard Columbus and 250 students and young adults- Provide mentorship and growth track for volunteers- Coordinate monthly schedule for volunteers and design setlists - Arrange and lead one-on-one meetings with parents, students, and young adults- Participate in strategy planning for events and update planning systems

Westerville, Ohio, United States

- Take, curate, and edit photos used for social media content- Design graphic content for social media (Youtube, Instagram, Facebook, website)- Responsible for social media posting schedule- Complete inner-office tasks such as printing, notes, budgeting, purchase reconciliation, etc.

Westerville, Ohio, United States

- Create and send over 50 emails monthly for volunteers and leadership- Reserve event spaces, schedule meetings, and assist in strategy planning for online platforms - Supervise logistical support for event and service setup- Oversee worship program and planning support for five student summer & winter camps

Provide professional, prompt, and courteous service to members and Credit Union staffProcess new credit card applicationsOrder, cancel, & re-issue debit, credit, and instant issue cardsProcess changes to cardholder accounts, such as address and name changes, limit increases, & travel notificationsAnswer member questions & resolve problemsReview, process, & resolve card disputes & fraudulent transactionsPerform daily GL reconciliation for fraud & dispute casesPerform debit, credit, & gift card settlementsMaintain cardholder files, process payments, & facilitate ATM balancingSell products and services based on member needs