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Ankush Narang Email & Phone Number
Group Head of Account Management | B2B SaaS | Top 100 Customer Success Strategist | BITS Pilani
at
IDfy
1 work email found
@indeed.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Group Head of Account Management | B2B SaaS | Top 100 Customer Success Strategist | BITS Pilani
Location
New Delhi, Delhi, India
Company size
Who is Ankush Narang? Overview
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Quick answer
Ankush Narang is listed as Group Head of Account Management | B2B SaaS | Top 100 Customer Success Strategist | BITS Pilani at IDfy, a with 796 employees, based in New Delhi, Delhi, India. AeroLeads shows a work email signal at indeed.com and a matched LinkedIn profile for Ankush Narang.
Ankush Narang previously worked as Group Head of Account Management at Cellulant and Group Head of Customer Value & Experience at Cellulant. Ankush Narang holds Bachelor Of Engineering (B.E.), Mechanical Engineering from Birla Institute Of Technology And Science, Pilani.
Company email context
Email format at IDfy
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{first_initial}{last}@indeed.com
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Profile bio
About Ankush Narang
Steering the helm at Cellulant as Group Head of Account Management and Customer Value & Experience, my mission is to bridge the gap between businesses and consumers through innovative fintech solutions. With a steadfast focus on B2B commerce, my role involves cultivating robust customer success frameworks and imparting exceptional team management practices.The journey at Cellulant has been marked by spearheading initiatives to enhance customer experiences across Pan-African markets. By leveraging my expertise in customer success, the collective efforts have established a service infrastructure that consistently fosters customer delight and drives coherent engagement at every touchpoint.
Listed skills include International Business Consulting, Business Strategy, Business Planning, Project Management, and 6 others.
Current workplace
Ankush Narang's current company
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Idfy
9 roles
Ankush Narang work experience
A career timeline built from the work history available for this profile.
Group Head Of Account Management
Current
Aug 2023 - Present
Group Head Of Customer Value & Experience
Current
Jun 2022 - Present
Director Of Customer Success
Nov 2021 - Jun 2022
Sr. Customer Success Manager
Jul 2019 - Nov 2021
Change Management Lead - Ceo'S Office
Key Responsibilities- Analyse operating data and statistics to identify opportunities, develop action plans, and implement process improvements- Facilitate teams to critically review current processes for effectiveness, quality and simplification- Develop and implement process workflows to improve operational efficiencyAchievements- Led Operational Restructuring for the organisation involving ATS (Applicant Tracking System) conceptualization & implementation and supporting internal stakeholders throughout the process- Process Design & Formalization – Designed centralized Mandate Workflow framework & implemented it via online Visio maps and functional blueprints on the ATS
Aug 2017 - May 2019
Product Manager
Key Responsibilities- Develop and execute strategic plan for multiple destinations/ product lines- Maintain a healthy product mix driven by destination research and online buying trends- Liaison with sales channels and achieve quarter-on-quarter sales targetInitiatives/ Achievements- Active member of the Customer Focus group that monitors overall customer experience (at the time of booking, pre-travel, on-tour, and post-travel) to enhance the overall Net Promoter Score- Over-achieved Gross Product Margin (GPM) for North East for Q1’16 at 15.5% (targeted at 9.6%)- Rising Tripper Award – Winner of Rising Tripper of the month for Apr’16; the budget growth taken year-on-year was at 70% and Utilization at 97% (highest across all destinations)
Apr 2015 - Jul 2017
Business Analytics Associate
My work at ZS has spanned over multiple sales and marketing consulting projects - market segmentation, sales force effectiveness, incentive compensation, product launch execution, quantitative market tracking projects for clients mostly in the MPS/Life Sciences sector.
Aug 2013 - Mar 2015
Financial Services Intern
- Preparation of the Daily/Monthly MIS for Data Management- Daily Recon of identifiers with vendors (Reuters, FTS, IDC) in order to maintain the highest quality of data- Maintenance/Delisting of equity securities by confirming with various exchanges/vendors- Evaluating vendor/exchange’s data for addition of securities across all markets- End to end analysis of Initial Public Offerings by data collection from vendors/exchanges and running quality checks for delivering relevant products- Enhance IPO coverage for the existing defined regions for equities- Identifying, analysing and evaluating a target list of unlisted securities in order to capture their true Market Capitalization- Daylight savings timing change to improve upon efficiency and speed
Jan 2013 - Jun 2013
Team & coworkers
Colleagues at IDfy
Other employees you can reach at idfy.com. View company contacts for 796 employees →
VN
Vijay Narayanan
Colleague at IdfyChennai, Tamil Nadu, India
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AF
Alphin Francis Xavier
Colleague at IdfyMumbai, Maharashtra, India
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AY
Anurag Yadav
Colleague at IdfyMumbai, Maharashtra, India
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SS
Swapnil Sakharpekar
Colleague at IdfyVasai Virar, Maharashtra, India
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SI
Shankar Iyer
Colleague at IdfyMumbai, Maharashtra, India
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PK
Priya Kawthekar
Colleague at IdfyWashim, India
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HR
Harshith Raju
Colleague at IdfyBengaluru, Karnataka, India
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AB
Aravind Burla
Colleague at IdfyMumbai, Maharashtra, India
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SB
Seep Bhandari
Colleague at IdfyAlès, Occitanie, France
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CP
Chaitali Peridkar
Colleague at IdfyMumbai, Maharashtra, India
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Vijay Narayanan
Colleague at IdfyChennai, Tamil Nadu, India
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AF
Alphin Francis Xavier
Colleague at IdfyMumbai, Maharashtra, India
View →
AY
Anurag Yadav
Colleague at IdfyMumbai, Maharashtra, India
View →
SS
Swapnil Sakharpekar
Colleague at IdfyVasai Virar, Maharashtra, India
View →
SI
Shankar Iyer
Colleague at IdfyMumbai, Maharashtra, India
View →
PK
Priya Kawthekar
Colleague at IdfyWashim, India
View →
HR
Harshith Raju
Colleague at IdfyBengaluru, Karnataka, India
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AB
Aravind Burla
Colleague at IdfyMumbai, Maharashtra, India
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SB
Seep Bhandari
Colleague at IdfyAlès, Occitanie, France
View →
CP
Chaitali Peridkar
Colleague at IdfyMumbai, Maharashtra, India
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1 education record
Ankush Narang education
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Birla Institute Of Technology And Science, Pilani
FAQ
Frequently asked questions about Ankush Narang
Quick answers generated from the profile data available on this page.
What company does Ankush Narang work for?
Ankush Narang works for IDfy.
What is Ankush Narang's role at IDfy?
Ankush Narang is listed as Group Head of Account Management | B2B SaaS | Top 100 Customer Success Strategist | BITS Pilani at IDfy.
What is Ankush Narang's email address?
AeroLeads has found 1 work email signal at @indeed.com for Ankush Narang at IDfy.
Where is Ankush Narang based?
Ankush Narang is based in New Delhi, Delhi, India while working with IDfy.
What companies has Ankush Narang worked for?
Ankush Narang has worked for Idfy, Cellulant, Haptik, Altor Executive Search, and Makemytrip.Com.
Who are Ankush Narang's colleagues at IDfy?
Ankush Narang's colleagues at IDfy include Vijay Narayanan, Alphin Francis Xavier, Anurag Yadav, Swapnil Sakharpekar, and Shankar Iyer.
How can I contact Ankush Narang?
You can use AeroLeads to view verified contact signals for Ankush Narang at IDfy, including work email, phone, and LinkedIn data when available.
What schools did Ankush Narang attend?
Ankush Narang holds Bachelor Of Engineering (B.E.), Mechanical Engineering from Birla Institute Of Technology And Science, Pilani.
What skills is Ankush Narang known for?
Ankush Narang is listed with skills including International Business Consulting, Business Strategy, Business Planning, Project Management, Product Management, Team Management, Business Analysis, and Powerpoint.
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