- Provide service desk voice support, interfacing with clients to accurately define and resolve issues.- Manage service desk operations, ensuring world-class system performance.- Utilize exceptional communication skills to maintain ongoing client relationships.- Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction.

Managing a fast-paced queue of support inquiries and requests.Communicating via phone and email with users and stakeholders to review issues and determine solutions.Responsible for tracking defects and change request progress and communicating progress on requests.Ensure solutions found are documented in the knowledge database suitable for use by the support team.May be requested to write database extracts, and manage or perform small tactical developments and bug fixes.On-call support and handling issues as per business priority.