Exploring on Healthcare operations for a cost effective health system. Redefining process for a customer friendly environment. Working on setting up digital healthcare .

•Responsible for all non clinical operations.•Ensure Optimum utilization of facilities and services• Responsible for non medical Capex, plan for the unit.• Drive Cost saving initiative without compromise on quality. • Coordinate with medical admin on smooth patient functional areas• Coordinate with consultants on getting new technology through business studies • Adhere to the quality standards on all service related area.• Periodic review on non clinical operations… Show more •Responsible for all non clinical operations.•Ensure Optimum utilization of facilities and services• Responsible for non medical Capex, plan for the unit.• Drive Cost saving initiative without compromise on quality. • Coordinate with medical admin on smooth patient functional areas• Coordinate with consultants on getting new technology through business studies • Adhere to the quality standards on all service related area.• Periodic review on non clinical operations to ensure of smooth function • Work on ideas and implementation of process to increase NPS and patient experience. • Works on technological support which will minimize human interface and helps on patient satisfaction. Show less

• Healthcare Operations – Responsible for the all non-clinical functions and support services• Manpower management of Patient Care Service, Patient Welfare, Telephones• To lead services at all points of customer contact, and enable a superior quality experience for patients, through continuously training and refining all processes• To achieve heightened levels of customer service. Monitor admissions and discharge process• Maintain rapport with consultants, patients and patient… Show more • Healthcare Operations – Responsible for the all non-clinical functions and support services• Manpower management of Patient Care Service, Patient Welfare, Telephones• To lead services at all points of customer contact, and enable a superior quality experience for patients, through continuously training and refining all processes• To achieve heightened levels of customer service. Monitor admissions and discharge process• Maintain rapport with consultants, patients and patient attendants• Development & Implementation of SOP`s for Customer care areas (OPD / IP / Front Office/Billing /Health Check Up)• Formulation of Job Description for customer care departments (ER/Front office/Admission/billing/insurance/ward/health check/imagining services/OT)• Design, Formulate and successful implementation of pricing for the hospital keeping competitive structure in mind• Coordinate with branding for hospital internal branding & signage’s• Projects – Responsible for planning and execution (OPD/Ward/Administrative office)• Security and Fire Safety – Responsible for Safe environment for staff and patients and updated infrastructure as per Fire safety norms• Responsible for Engineering function and uptime of all equipment and utilization of equipment• Active member of Hospital committees in the hospital and participate in various decisions Show less

• Monitoring the routine operation of Outpatient department ,Inpatient areas - Wards, Intensive Care Units, Cath lab and Operating Rooms, Front office & Credit cell• Manage day-to-day Operational & Administrative activities in the Hospital• Training of Patient Care / Operational staff• Coordinating with supportive department and other service department on quality customer centricity• Streamlining the admission, discharge & insurance process• Development &… Show more • Monitoring the routine operation of Outpatient department ,Inpatient areas - Wards, Intensive Care Units, Cath lab and Operating Rooms, Front office & Credit cell• Manage day-to-day Operational & Administrative activities in the Hospital• Training of Patient Care / Operational staff• Coordinating with supportive department and other service department on quality customer centricity• Streamlining the admission, discharge & insurance process• Development & Implementation of Systems & Protocols for OPD / IP / Front Office & Health Check Up • Business performance review & analysis• Design, Formulate and successful implementation of pricing for the hospital keeping competitive structure in mind• Implementation of custom pack for the cardiac and non-cardiac surgeries in view of cost control process• Clinician engagement activities Show less

• Brand Development – “Aster” & “DM Healthcare”• Developing Creatives in liaise with creative team• Redesign & Maintenance Corporate website & group websites• Social media concepts and development• Clinic Business performance review & launch of new promotional plans• Creating concept & liaise with agencies• Co-ordination of business development activity off sites• Co-ordinate on Ad film• Finalize signage for clinics & Hospitals• Key member of “Aster” Brand… Show more • Brand Development – “Aster” & “DM Healthcare”• Developing Creatives in liaise with creative team• Redesign & Maintenance Corporate website & group websites• Social media concepts and development• Clinic Business performance review & launch of new promotional plans• Creating concept & liaise with agencies• Co-ordination of business development activity off sites• Co-ordinate on Ad film• Finalize signage for clinics & Hospitals• Key member of “Aster” Brand Launching - April 2010 Show less

Functional Areas* Ward Management* Cardiology Department* Front Office and Credit cell* Food & beveragesResponsibility* Manage day-to-day Operational & Administrative activities in the Hospital.* Grievance Handling & Crisis Management.* Training of front office staff.* Review & analysis of the patient feedback form and monthly reporting of statistics to the management.* Coordinating with supportive department and other service department on… Show more Functional Areas* Ward Management* Cardiology Department* Front Office and Credit cell* Food & beveragesResponsibility* Manage day-to-day Operational & Administrative activities in the Hospital.* Grievance Handling & Crisis Management.* Training of front office staff.* Review & analysis of the patient feedback form and monthly reporting of statistics to the management.* Coordinating with supportive department and other service department on quality patient care.* Streamlining the discharge and admission process.* Development & Implementation of Systems & Protocols for OPD / IP / Front Office & HealthCheck Up.* Consultants' Slot Planning.* F & B process planning.Achievements* Member of FOS - Fortis Operating System* Increase in Cardiac revenue by implementing counseling & conversions.* Reduction on billing error by implementing auditing.* Reduction on discharge time for both cash & credit patient.* Reduction on Health check up & OPD waiting timing Show less