• Designs, specifies, configure, installs and maintains LAN, WAN, and hardware software and telecommunication systems to assure timely.• Maintains network file services, PC workstations, printers, router, switch, modem, cabling and internet communications devices to assure timely, secure and reliable access to center data as required by all locations and all authorized users.• Maintains and upgrades network and application software as needed.• Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.• Establishes and maintains network users, user environments, directories, and security.• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software applications.• Responsible for the daily maintenance, testing, and safeguarding of network and other PC data file backup media and proper storage.• Manages and communicates standards for use, operations, and security of network, personal computers, and data.• Communicates with other departments to report and resolve hardware, software and operations problems.• Maintains or coordinates maintenance of system hardware.• Responsible for ongoing repair and maintenance off all data processing equipment, including photo copiers, fax machines, scanners, and postage meters.• Maintains working knowledge of application software to provide timely and comprehensive support to system users.• Provide coordination of facilities issues as requested.• Provide reports on available data in data files as requested.• Perform other duties as assigned.

• A pre-sales consultant for all related inquiry including networking, hardware, software. • Also particularly work with Cisco, HP, Dell, IBM panther and regional suppliers regarding pricing, quotation, negotiation, and solution. • Understand customer requirement and proposing the right solution to meet business plan.• Risk analyze during project proposing and implementation.• Providing presales and post sales engineering support such as network design and implementation,• Attending world class training regarding sale strategy, technical consultant, and sale tools configuration.• Take responsibility on RFP (Request For Proposal), RFI (Request For Invitation), RFQ (Request For Quotation)• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer systems and networks.• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Replacing parts as required.• Providing support, including procedural documentation and relevant reports.• Following diagrams and written instructions to repair a fault or set up a system.• Testing and evaluating new technology.• Conducting electrical safety checks on computer equipment.• Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life.• Assists in strategic sales efforts from a technical perspective.• Consistently delivers high-quality services to clients.

Service Engineer Support AMC Account at Neeka Limited (Thakral Cambodia) - Installation, Configuration and troubleshooting of Windows Base TCP/IPNetwork having Server, Clients and Network Printers - Installation, Configuration and Troubleshooting of mail client application likeOutlook Express, MS Outlook, Thunder Bird Netscape, Lotus Note etc… - Installation, Configuration and troubleshooting of Antivirus Servers andClient application - Provide support the Network troubleshooting to Customers; - Manage, work-plan, monitor and implement project activities - Installation, Configuration and Troubleshooting of IBM server, HP server… etc. - Support on networking service (LAN and WAN) and troubleshooting - Support Edi Database server - Support on (HP, Compaq, Toshiba, IBM, ROLAND) Servers and clients - Installation, configuring and troubleshooting on Servers/Client (Windows 20082003, 2000), Mail Servers (Exchange, MDaemon), Internet sharing and security(ISA), Professional (windows Vista, XP, 2000, 98)….., - Support on Wireless, Wireless router, Router installation and troubleshooting - Support on Printers, Print Server Scanner and Notebook Installation andTroubleshooting. - Maintenance and Repairing computers, Clean Virus. - Configure NAS Network Storage device - Support at Nokia Siemens Network - Support at Fujitsu Global - Support at Agricultural Marketing Office - Support at Dermalogica Essential - Support at Telpha Inc - Support at WorldFish center - Support at Alcatel Lucent Cambodia - Support at OVCL Cambodia - Support at Unilever Cambodia - Support at Ericsson - Support at PYD Government