Narayan Desai Email & Phone Number

Thane, Mh, In

Navi Mumbai, Maharashtra, India

India

• Expert for all matters related to desktop IT computing (hardware, software, services, On and Off boarding, Remote support, Helpdesk ticketing tool monitoring)• Configure and manage user’s workstation (Windows/MacBook’s), portable computing devices and peripherals (Following defined imaging and deployment processes- Intune).• Troubleshooting various IT technical issues relating to (but not limited to) desktop hardware and software, mobility devices, printing, network connectivity, Office 365, OneDrive, SharePoint online for Business and other common desktop applications like Citrix, SAS, VDI etc.• Managing workload through IT Service Management toolset (creating, updating, and closing of incident tickets and service requests) also Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed.• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment, and other IT related hardware.• Training users in various situations, educating them regarding use of hardware, software, and related systems. Training would be brief, one-on-one and hands on instructions.• Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment, and other IT related hardware.• Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth).• Assist the business with tablet and mobile device support to meet operational / business needs.• Remote users support.• Ensuring all issues and escalations from staff are addressed in a timely fashion through effective follow up and tracking adhering to agreed SLAs• Maintenance of IT system documentation as required.• Escalation of issues as appropriate to Business Technology management team

Pune Area, India

• Managed the overall administration of IT infrastructure management services.• Performed various troubleshooting and maintenance operations in Windows systems, server environments and MAC OS.• Installed of latest versions of Operating Systems on demand, per requirements of the clients.• Deploy and manage virtual machines.• Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.• Provided Tier 2 and Tier 3 technical support.• Managed user accounts, groups, print queues and controlling access rights using Active Directory• Recommended new updates and changes required by the clients.• To provide the efficient and comprehensive system support to the end users.• Setting the performance targets as per the KPO dashboard.• Asset Audits and IT Vendor Management.• Experience and strong troubleshooting skills on Windows environment, Apple, Linux Products, Office 365 and handled Senior Management Support• Responding Users Emails, chats and calls for their Technical Queries.• Video conferencing calls management and their advance bookings through TMS• Incident management; acceptance of the incident within the acceptable time frame and ensuring to get it close as per the targets in REMEDY software.

Mumbai Area, India

• Managed the overall administration of IT infrastructure management services.

Mumbai Area, India

• Managed the overall administration of IT infrastructure management services.

Mumbai Area, India

• Worked at IT Helpdesk of Siemens Information Systems Ltd. a Multinational Company as Technical Support Associate.• Responsible for web administration • Supports for Internal Employees of SISL/SL related to Windows XP, 2000, Windows 7, Office 2003 & Office 2007.• Managed user accounts, groups, print queues and controlling access rights using Active Directory.• Supported all remote offices Net Meeting and Dame Ware.• Troubleshooting VPN, URA & PKI issues as well Internet Explorer issues.• Troubleshooting LAN Issues and escalating it if necessary.• Responding Users Emails for their Technical Queries.• Monitor ticketing system for new tickets and work-items. Update existing tickets using Remedy and CA tool. • Blackberry (BES) Mail Account creation, Deletion, OCS installation & maintenance all user list and server data.• Attending & solving the software related problems of users.• Troubleshooting desktops & networking related problems. Providing support on various application provided by SISL/SL

Mumbai Area, India

• Computer Assembling• Networking, including LAN set-up, wireless communication, mobile technology, etc.• Hardware & software Maintenance, including troubleshooting thereof.• Installation & set-up of computer applications under various platforms.• Knowledge about Computer peripherals, including printers, motherboards, USB adapters, etc.• Install configuration and full knowledge about Outlook Express, Microsoft Outlook2003 and Exchange mail.• Internet related solutions like proxy, browsers & e-mail clients.• Anti-virus & Firewall management.• Data-base management & Back-up techniques.• Telephonic support to clients on any of the above matters.• Advanced Handhelds, Blackberry Devices.