Narayan Ginigeri Email & Phone Number

Hyderabad, Telangana, India

The main purpose of this role is to manage the assigned IVRS global clinical studies and programs in a way that ensures all patients get the right study drug on time and the study and data integrity are maintained from study go live to close out.• Develop the relationship with the client (clinical research manager, drug supply manager, CRAs, biostatisticians, etc) while the study is ongoing • Project management of multiple Clinical Trial Interactive Response Technology (IRT) studies… Show more The main purpose of this role is to manage the assigned IVRS global clinical studies and programs in a way that ensures all patients get the right study drug on time and the study and data integrity are maintained from study go live to close out.• Develop the relationship with the client (clinical research manager, drug supply manager, CRAs, biostatisticians, etc) while the study is ongoing • Project management of multiple Clinical Trial Interactive Response Technology (IRT) studies, Change Orders (COs) as required in various indications including oncology, neurology/ophthalmology and general medicine • Provide regular updates to client on clinical study related information• Proactively review drug supply strategy for improvements and identify risks and focus on resolution• Periodically review clinical study data to identify trends or issues• Provide peer-level training, mentoring of new hires and Jr. PM Staff, and give formal technical training sessions.• Participate in Investigator meetings, bid defences, quarterly business reviews with clients; and support both client and qualification audits• Review Protocols and participate in meetings gathering the requirements for the preparation of IRT and EDC specifications• Coordinate internally with Solutions Designers, programming, validation, integration, release teams to ensure the completion of the IRT project build• Creates and manages an overall project plan, managing and maintaining project timelines• Serve as primary project contact with client to ensure communication is maintained and reporting schedules are adhered• Review test scenarios/Test scripts for IVRS/IWRS/EDC• Perform Smoke tests of the changes before submitting to the client for their testing's• Maintaining the client relationship and liaising with clients at all levels of the study design, build and maintenance phases including the UAT process.• Managing the project amendment process. Show less

Bengaluru, Karnataka, India

• Coordinated with the Clinical Operations Team and Programmers to ensure quality, accuracy, validation, and the timely delivery of the IVRS, IWRS and Web-based EDC projects to the clients/sponsors• Managed and monitored clinical research projects.• Tracked actual performance against planned project performance, minutely analyzed all variances, and maintains project control.• Compiled project data, analyzes it, and prepares meaningful reports to be presented to senior management for… Show more • Coordinated with the Clinical Operations Team and Programmers to ensure quality, accuracy, validation, and the timely delivery of the IVRS, IWRS and Web-based EDC projects to the clients/sponsors• Managed and monitored clinical research projects.• Tracked actual performance against planned project performance, minutely analyzed all variances, and maintains project control.• Compiled project data, analyzes it, and prepares meaningful reports to be presented to senior management for decision making.• Prepare the project schedule, define the milestones, track and report progress• Worked with multiple teams to identify risks and mitigation action• Generate CAPA reports after in-depth analysis and discussions involving multiple teams.• Strictly adhered to all regulations and procedures• Defined and ensured the attainment of project deliverables, created and executed project plans, and facilitated communication between project resources and participants.• Managed database, monitored expenditures and budget • Process improvement that was sensitive to the diverse needs of the corporation, our customers, and our team Show less

Hyderabad, Telangana, India

• Supporting the study design process.• Main client contact during user acceptance testing (UAT) for new study builds and change requests.• Providing live study support.• Maintaining the client relationship and liaising with clients at all levels of the study design, build and maintenance phases including the user acceptance testing process.• Managing the project amendment process.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Notify customers about new s/w upgrades. • Recommend upgrades for their infrastructure. Outline the need for the upgrade and the issues the upgrade addresses. This usually is a detailed upgrade document that also draws their attention to the potential risks and impact to their business operation.• Understand the customer infrastructure and setup with the help of network diagrams to be able to identify and mitigate risk.• Act as a single point of contact for all upgrade related… Show more • Notify customers about new s/w upgrades. • Recommend upgrades for their infrastructure. Outline the need for the upgrade and the issues the upgrade addresses. This usually is a detailed upgrade document that also draws their attention to the potential risks and impact to their business operation.• Understand the customer infrastructure and setup with the help of network diagrams to be able to identify and mitigate risk.• Act as a single point of contact for all upgrade related needs and be the face of Avaya in all interactions.• Maintain a healthy working relationship with the Customers.• Coordinate between different teams within and outside Avaya to provide resolution.• Negotiate and discuss implementation plans over email and conference calls with the customer.• Create Upgrade/Implementation/ Migration plan and ensure it is followed.• Ensure steady work generation and inflow to the implementation engineers.• Identify and allocate resources based on skill and availability.• Calculate cost Involved if not covered in the contract.• Ensure that Quality is maintained in all process related work.• Cultivate a deep understanding of the contract and ensure adherence.• Identifying work to be done. Run a Manual Discovery • Interact with the customer and create an understanding about the nature of work, devices affected, business impact etc. • Schedule or negotiate a window and align skilled resources.• Calculate cost and negotiate with the customer. Show less

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Manage the following daily metrics to ensure SLA & Contractual Adherence• Percentage of Calls Blocked• Average Time in Queue• Average Abandonment Rate• Average Speed of Answer• Average Handle Time• Average After Call Work Time• First Call Resolution• Customer Satisfaction• Occupancy Rate• Agent Absenteeism• Provide Technical assistance for Level 1 Agents and onsite Technicians• Manage and Improve performance of Level 1 Agents and onsite… Show more Manage the following daily metrics to ensure SLA & Contractual Adherence• Percentage of Calls Blocked• Average Time in Queue• Average Abandonment Rate• Average Speed of Answer• Average Handle Time• Average After Call Work Time• First Call Resolution• Customer Satisfaction• Occupancy Rate• Agent Absenteeism• Provide Technical assistance for Level 1 Agents and onsite Technicians• Manage and Improve performance of Level 1 Agents and onsite Technicians• Resolve escalated technical issues• Pacify Disgruntled Customers ensure CSat for all interactions.• Monitor agent calls to ensure quality• Oversee field dispatches Show less

Hyderabad, Telangana, India