Narayan Mathangi Email & Phone Number

Mumbai, Maharashtra, India

Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.Anticipates and tracks operational and tactical risks and provides strategic solutions.Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.Works with sales teams to help set and meet daily and quarterly goals.Plays a significant role in long-term planning, project status reporting, and implementing change control processes.Works closely with COO on other special planning and departmental projects.Oversees and reports weekly, monthly, quarterly, and annual metrics.Identifies trends and assesses opportunities to improve processes and execution.Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.Collaborates with transitions and onboarding team as needed.Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.Assesses a variety of situations and provide clarity to team and stakeholders.Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.Solicits and responds to feedback while gaining commitment and support.Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practicesEnsure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practices.

Mumbai

Monitor customer safety during boarding and deplaning and assist customers in a friendly mannerMarshal aircraft on the ramp (e.g. directing assisting and parking all arriving departing and towed aircraft)Transfer cargo (including luggage) to other gates other airlines and to passengersObserve safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checksService aircraft as needed (e.g. aircraft lavatories potable water window wash deicing and commissary items)Assist in ramp set up and storage of equipment and baggageMaintained the safety and security of the ramp at all timesComplied with all safety procedures and airline policiesEnsured courteous prompt accurate and careful handling of customer baggage airfreight and company material lifting loading/unloading sorting and transferring baggage freight and company materialConstantly communicated with flight officer and crew personnel and other ground personnel. Supervising the staff at the Check-in Counter, Boarding Gate, Arrival Area and Ramp for on-time flight departure.Taking all the possible and Safety measures and completing the check-in procedure before passenger get On-Board the Aircraft.Assisting Unaccompanied minor, Direct transit passengers and Entry refused passengers, and helping those who need Special Assistance or Special Service Requests.Answering passenger queries about various services. Keeping the daily flight record of data,preparing Daily and Monthly Flight reports.Keeping record of the departure baggage count, solving Mishandled baggage and lost baggage related issues. Handling delay and diverted flights. Escalating issues where necessary to the next managerial level to resolve the issue in time. Allocating staff according to their job role. Co-ordinating with the other airport departments like Security/Engineering/Traffic/GSD for flight smooth operations.