Narayan Rg Email & Phone Number

Texas, United States

Stamford, Connecticut, Us

New Business & Growth, Strategic Account Management, Sales, Customer Relationship Management, Pre-Sales, Sales Process Management, Business Development

Stamford, Connecticut, Us

I spearheaded strategic client partnerships, driving increased wallet-share and elevated client satisfaction. With a focus on change management, I ensured seamless transitions and mitigated risks to maintain operational stability. My expertise in defining key metrics and implementing insightful reporting mechanisms empowered strategic decision-making, resulting in tangible business outcomes.

Stamford, Connecticut, Us

• Responsible for project delivery, client management, P&L responsibility, account mining and CSAT• Responsible for account reviews, maintain client relationships, mediating contract disputes, handling escalated delivery, contract & financial issues.• Manage service delivery to the account, change requests, monthly & quarterly business reviews• Manage project scope, project cost, project plan and schedule• Implement policies and procedures to support achieving project objectives• Define project baselines, track project progress, and review deliverables• Internal and External Project status reporting, Account Review• Implement Quality processes, and other processes, taking corrective actions where necessary• Support Pre-Sales activities, Project Discovery, and BU resource planning activities • Set direction, motivate team members, identify and address training needs• Mitigate team conflict and communication issues

• Participate in RFP responses, Sales Bids, and Due-Diligence• Stakeholder and client management - Senior stakeholders (internal) and clients• Engage in due-diligence, devise business solution, consulting, high level business and system requirements• Define Program Management, and Program Management Office Service Definition Guidelines - scope, process and procedure, templates, escalation processes, communication framework, etc. – for APM services of CSC• Evaluate third-party solutions and ROI analysis, draw up Rough order of Magnitude [RoMs] estimates, and perform CBA• Prepare and execute transition plan, Resourcing plan, governance model,• Manage Scope, Risk, stakeholder communication, tracking metrics for predictability and continuous improvement• Quality Audits, SLA Management, Skill improvement, Best practices in the project• Estimate task duration and sequence tasks as per development plans & timelines in coordination with the onsite client PMs• Participate with the Client PMs & sponsor in risk plan and mitigation plans• Evaluate team member productivity, closing the skill gaps, there by facilitating overall improvement in project performance

In

Master Of Business Administration (Mba), Finance, General

B.Sc, Physics

Hss, 10+2