Quality Assurance Manager - Design Operations & Training
Managing a shift of Dental Cad Designers representatives that take care of all customer’s needs. Live tracking of all cases using File-share Portal. Fixed Prosthesis (Crown & Bridge, Veneers, Inlays/ Onlays, Cut Backs, Copings, Customized Abutments, All on “4”, Full-mouth etc) Removable Prosthesis (Cast Partial Frameworks, Flexible Partial Dentures, Full Dentures etc) (Night Guards, Custom Trays)Snap-On Smiles.Daily production scheduling with labs and our hole shift perform initial evaluation and final QC responsibilities for all incoming and outgoing cases while supervising whole shift designs workflow.also, I wrote our internal SOP for tracking and maintain standards. Coordinating and investigate customer complaints.