I am a Lettings Manager at Dexters, a leading estate agent group in London, with over 7 years of experience in the property lettings and management industry. I have a strong background in biomedical sciences and microbiology, having obtained an MSc and a BSc in these fields from Kingston University and Brunel University London, respectively. I also hold a personal training level 3 certification, which reflects my passion for fitness and wellness.As a Lettings Manager, I am responsible for managing a team of 7 negotiators to ensure the renewal rate of managed properties is maintained and improved, training staff to maximise the term and fee of every renewal, handling complaints to ensure client retention and satisfaction, and expanding the team to handle all managed stock from acquisitions. I have also contributed to creating the largest market share in the area and securing new business opportunities. My skills in property valuation, rental estimation, market analysis, and client relationship management have enabled me to achieve consistent results and high standards of service. Additionally, I have leveraged my biomedical research and laboratory skills to enhance my analytical, problem-solving, and data interpretation abilities, which are essential for my current role. I am motivated by the challenge and variety of working in the property sector, and I am always keen to learn and grow professionally.
Listed skills include Microsoft Office, Customer Service, Time Management, Teamwork, and 36 others.