Narayan T. D Email & Phone Number

Chennai Area, India

Managing domain of Health care payer mail room services which is front end services of Health care business.Responsible for team size of 350 FTE's and remotely managing Pondy & Trichy operations.Responsible of drafting revenue budget and achieving the P&L margins.Responsible for meeting client service level.Responsible of change management and ensure seem less roll out of changes.Driving company wide initiatives.Responsible for setting goals to my direct reportees and alignment of goals towards company vision & missions.

Chennai Area, India

Managing the Healthcare project on Mail room services and Data entry projects. Managing the team size of 260 plus FTE's.Responsible for managing the remote site of Pondy & Trichy operations.Responsible for meeting the client TAT & Quality metricsResponsible for meeting the budget revenue and gross margin target.Responsible for setting goals & expectation to my direct reportees and providing feedback.Responsible for managing and execution of the change management.Driving company wide initiatives and bringing process efficiency.

Chennai Area, India

•Responsible for complete operations for Telecom Division•Responsible for Entire Tamil Nadu, Pondy & Kerala Operations•Responsible for meeting customer SLA's.•Responsible for setting goals, MIS, implementing QMS, appraisals & building a career path to team.•Responsible for Change management•Drive quality initiatives such as Six Sigma/ COPC to ensure continuous improvement•Responsible for Budget Management & Cost Control•Responsible for Budgeting, Projections (Weekly, Monthly, Quarterly) and Annual.Managing a team of 200 direct and 100 indirect FTEs•Involved in ramp-up projects to certify the process•Responsible for drafting the new proposals•Liaise with HOD & Sr. Executive VP regularly•Forecasting Business Flow

•Responsible for complete operations for Telecom process.•Responsible for Entire Tamil Nadu Operations for all the service providers.•Responsible for setting goals, MIS, implementing QMS, appraisals & building a career path to team.•Responsible for Budgeting, Projections (Weekly, Monthly, Quarterly) and Annual.•Managing a team of 80 direct and 100 indirect FTEs.•Involved in ramp-up projects to certify the process

Chennai Area, India

•Leading entire division of Shared & Financial services and ensure that the deliverables to the customers in terms of Quality & TAT.•Responsible for Budgeting, Projections (Weekly, Monthly, Quarterly) and Annual.•Monitoring cell wise costing and driving the team to ensure to make cost benefit cell.•Driving & ensuring the entire division towards company wide initiatives.•Driving LSQMS & LSSMS at the Lason production site.•Involved in ramp-up projects to certify the process.•Leading entire Division with CFT (Cross Functional Team) in Root Cause analysis on Quality issues using QC tools.•Report the Root Cause Analysis to Customer on Quality & TAT.•Report the project status (Quality & Delivery) to the Senior Management

Planning & Execution for Level “0”, Level “1” & “2”Monitoring the incoming trend and managing the peak & valley.Monitoring the efficiency of the operator and act upon.Review the specification and get the queries rectified with customer.Designing the escalation process in case of any failure in production due to various reasons. Also maintained the Incident report & actions taken for any incident experienced. Meeting Customer SLA Identifying the Corrective and Preventive Action for the errors made by operators.Ensuring the customer data is protected maintain high level security.Maintained security breach incident & action taken for the security breach.Adhere to the Lason Security Policy & Procedures.Preparation of various Management Reports & Monthly Performance Reports & Presentations.Analysis the Root Cause using Cause and Effect Diagram.Maintaining the document related for ISO tool Quality System.Co-ordinating & Building relation ship with the customer through conference call.

B.A. Corporate Secretaryship, Company Law, Corporate Accounts

Dip. In Business Management, Business Management

Education record