Wipro Ltd As Domain Consultant - Database
Mumbai
TSG – Technology Support Group is the team of experts from multiple technology and act as Centre of Excellence. • Providing support to the L4/L5 activities for Oracle Domain which included Oracle Single Instance / RAC / EXADATA / Golden Gate issues • Handling technical escalations • Enable and drive Crisis Management and Program Recovery.• Provide and arrange/ enable technical advice, resources, expertise and guidance to Service Areas and help troubleshooting complex issues in technology domains.• Providing support to find the root cause and defining the RCA document for submission to delivery teams and customer• Proactively identify (Through Technical assessment) and replicate best practices to the critical domains and sites for improved efficiencies, incident reduction etc.• Creating KM documents, case studies and use cases • Regular mailers from technical support group on new technologies, best practices, technical tips and solutions, new releases and service packs etc.• Drive and contribute technical trainings, expert sessions, chats, quizzes across regions and domains on regular basis• Provide support to design solution to implement database landscape to achieve minimum RPO/RTO• Creating RUN BOOKs, POA and providing consultancy support to execute migration projects such as migrating databases from on premises to AWS cloud (EC2 and RDS), as well as to the EXADATA/EXADATA CM