Narayanan K I Pca, Pmp, Scrum Master Email & Phone Number

Chennai, Tamil Nadu, India

Handling Delivery for BigTech Connectedness Customers in ISV Validation, Network Function Validation and Cloud Service Delivery

Bengaluru, Karnataka, India

evelop the strategy and implementation plan for Delivery Center partner operations, in partnership with onshore teams and other Delivery Center locations. ● Drive business results by tracking key operational metrics, identifying process improvement opportunities andmanaging strategic project plans to completion.● Manage partner performance and deliver excellent services to a global customer base. Ensure high quality delivery by putting in place the right processes, metrics, vendor contracts, quality frameworks, workflow documentation and the like.

Gurgaon, India

Develop the strategy and implementation plan for Machine LEarning (Shopping Data) Partner Operations in partnership with onshore teams and other Engineering Center locations. ● Drive business results by tracking key operational metrics, identifying process improvement opportunities andmanaging strategic project plans to completion.● Manage partner performance and deliver excellent services. Ensure high quality delivery by putting in place the right processes, metrics, vendor contracts, quality frameworks, workflow documentation and the like.

Chennai

- Manage the deployment of EMEA Accounts to the New Project Delivery Organization.- Work with the different Build Centers/ Cell Leads and the Accounts to get them to reap the benefits of leveraging the cells.- Manage team of project managers and program managers, inclusive of both direct and contingent workforce with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, and cost management.- Coach and mentor employee direct reports. Manage team and individual performance.- Ensure operational excellence by monitoring and ensuring team goals and key contractual commitments are met (e.g. SLAs or service delivery goals, costs/budget) - Resolve/monitor customer escalations as appropriate..Maintain existing customer relationships as well as with other functional managers

Handling the APJ Delivery portfolio for one of the leading telecom giants in the world. Handling a team of 15+ Project Managers across Europe, Malaysia, India & China. The portfolio role oversees the need and adherence of local requirements onto the projects implementation, in parallel with the global processes. i.e. Customized standard documentation and process, etc. Portfolio role is also involved in the handling of projects escalations, where required. Other major deliverables from the portfolio role includes assignment of demands/projects to the Project Managers and having regular meetings with the project and management team, for tracking projects and financials status in provision of projects dashboard + costing reports to the management team. Ensuring that the projects objectives are met in terms of schedule, effort & budget.

Bengaluru Area, India

Handling IT Infrastructure Projects for a leading Bank in the APAC Region which has a global footprint. Projects Involving Data Centre Builds and DC Migrations, Office Relocations, DNS/DHCP Server Migrations, MPLS Site Connectivity, Site decommissions and Transformation projects

Ensuring Customer Satisfaction while managing customer-specific programs (multiple projects) Responsible for entire End to End Project Management and Risk Management for service deliveries in stringent timelines Ensuring that the projects objectives are met in terms of schedule, effort & budget Responsible for complete coordination and follow-up with Customer as well as with internal teams like GAM, Corporate Access, BOP, configuration Management, IP/TDM NOC etc. for delivering the desired services to the customers as per signed Customer ordered Form (COF) document

Part of the ARTG BU involved in the testing projects of the BU ( 1800/2800 series of next gen routers and switches.). Planning and execution of teh dev- test.

Was the product test manager for the ISAM range of DSLAMs

Looked after the Metro ethernet project rollout and the dsl rollout for tamilnadu

Part of the telecom landline project rollout in Coimbatore and later the DSL rollout in Tamilnadu

Started my career here in production of CTVs in the CKD dept

B.E (First Class With Honors), Electronics And Telecomunnication, First Class Honors Degree

Mahatma Gandhi mission's College of Engg and Tech, Kalamboli, NaviMumbai

Hsc, Science

Mumbai Board

Ssc