In this current role I would be responsible to govern all the sales deals for Channel partners and Distributors in India, Australia and New Zealand countries to ensure they adhere to Dell signed contracts. I work with finance,legal and pricing teams to ensure the partners are moved to denied list if they engage in any code of conduct violation.

Performance Management , People development , Escalations Management , Project Planning and execution, Key Account relationship management, Stakeholder management , SLA management.

BRIEF:• Total of 13.5+ years of Multinational company work experience.• Team Handling skills (Team Size – 25)• Trained on problem solving skills related to Personal, Information systems, research and general business strategy.• Experience in setting up new process to deliver world class customer experience.• Have experience in Technical Support and Customer service.• Have experience handling Commercial & Global 500 customer support in the current process.• Have experience in stakeholder management & Project based problem solving skill.• Have experience working on MS Excel and MS PowerPoint.KEY SKILLS:• 13+ years of MNC industry experience and have 9+ years of relevant experience in People Management, Process transition, Stakeholder Management & Business Development.• ENGLISH LANGUAGE ABILITY – IELTS evidences achievement of a band score of 7.5 out of 9 in SPEAKING MODULE and overall band score of 7.

Performance ManagementDrive results to achieve business goals and prioritiesDefect and contact reductionProject planning and implementationStakeholder ManagementProcess Transformation & Transition

People Management , Performance Management , Stakeholder Management , Business Development.