Narayanan M.K Email & Phone Number

Bengaluru, Ka, In

Chennai, Tn, In

Chennai, Tamil Nadu

* Lead delivery programs for the unit and drive unit-level KPIs across financial and delivery parameters.* Manage a portfolio of 15+ clients across NA & APAC, covering various Lifescience & Healthcare domains: CROs, Pharma, Payers, Med-devices, and PBM, with a team of 550+ FTEs.* Responsible for nurturing high-growth potential accounts.* Delivered ADM/ASM services for leading CROs, ADM & Staffing services for Fortune 100 Pharma companies, and Data transformation programs for CROs and Payers.* Established delivery frameworks for new logos in Med-device and PBM domains.Key Responsibilities:* Lead cross-functional teams, oversee resource allocation, and ensure the on-time, within-budget delivery of complex IT solutions.* Maintain strong client relationships, manage risks, and leverage emerging technologies to enhance delivery processes.* Supervise a team of program managers, practice leaders, and account stakeholders, ensuring the delivery of high-quality services.Set project performance metrics and ensure adherence to SLAs.* Monitor and mitigate project risks while ensuring financial and operational targets are met.* Build and sustain strong client relationships to foster long-term partnerships and identify growth opportunities.

Chennai

For Lifesciences & Healthcare accounts under H&I Unit.* Managed delivery for key clients like AstraZeneca and Everest Re.* Led NN (Net-New) accounts, delivering cloud transformation projects for Fortune 500 companies like Avantor and Boehringer Ingelheim.* As part of the BFS unit, managed account service delivery for one of the largest US Banks:For corporate banking domain under BFS Unit .* Provided application development, maintenance, and testing services for Commercial Cards, Payments, Trade/Treasury Services* Acted as a single point of contact for delivery assurance, account margin, process compliance, and customer satisfaction.* Handled recruitment, people management, leadership development, and pre-sales support for account growth.* Drove technology, process, and efficiency initiatives across the portfolio.

Chennai Area, India

• Segment head for a delivery unit serving large US bank with span of control of 15+ engagements and with peak headcount of 300+ FTE• Portfolio services includes application development, maintenance, Enhancement, L2/L3 support, technology (STE) support, Reporting using Data Analytics tools & testing (TCoE) services• Application supported are in corporate banking domain covering Payments, Messaging, Trade / Treasury Services, Liquidity, Regional applications (APAC / Canada) and Analytics reports using Global data warehouse repository• Drive MPSA Compliance initiatives across largest business unit involving program management with 50+ delivery leaders and closely working with Sr. VP / VPResponsibilities includes• Be the single point of contact for delivery assurance, Account Margin, process compliance and customer satisfaction• Recruitment, People Management, Next level Leadership building and Pre-sales Support for account growth• Own & drive initiatives (technology / process / efficiency) across portfolio including Automation (tool based and custom), AI initiatives like Chatbots and delivery initiatives like Output model for testing services

Chennai Area, India

Corporate Banking - Commercial Cards program for large US Bank – 80+ FTE • Online platform for managing corporate card programs of global corporations - which includes functionalities like Card Issuance, Merchant Management, Billing, Collection Mgmt and Loyalty management• Services includes fresh development, enhancement support & testing covering all regions – Americas (incl. LATAM), EMEA and APAC. • Technologies used includes J2EE, GWT and Crystal reports• This engagement is financially managed using Function points techniques - as payment milestones are linked to FPs delivered GEMS - HRMS solution for a leading airline in Middle east – 100+ FTE • GEMS is an integration platform built to provide single window view for managers / employees to access all applicable modules like Admin Console, Employee Module, HR Services, MIS / Analytics – that are spread across various system. This also includes workflow engine for managing request approvals as per hierarchy defined and integration with various systems including Oracle HRMS, LMS etc. • Services includes requirements management, design, development, testing (functional & non-functional), implementation & support • Technologies used includes .NET 4.0, Silverlight 4.0, WWF, WCF, SQL Server 2008, MVVM, Telerik RAD, Analytics using MSBI stack and interface with Oracle HRMS• Closely worked with client senior management & technology team (including monthly onsite connect) to arrive at technology solutioning & engagement managementResponsibilities includes• Delivery excellence in terms of schedule-cost-quality, SLA adherence and client satisfaction for delivered projects • SOW management, Financials, Resourcing and team engagement• Stakeholder management and reporting to VP/SVPs internal and external to the organization

Chennai Area, India

As Program manager for Microsoft CoE – delivered critical programs for marquee clients including JPMC, NYL, Ementor, S&P, Citi, WestPac, NYL, Mashreq, Kotak and HDFCLife. Listing below few of the critical programs:• For leading product company in Nordics – built Subsidy Management system on Agile methodology to track subsidy allocation and claim processing for all food producing units. This application was build using WinForms, SOA, TFS and Oracle• For a leading US Insurance company - delivered tool based technology migration of 66 applications from VB to VB.NET • For a global rating organization – built Delivery management solution covering functionalities like Contract definition, Project creation, resource assignment, time tracking, invoice management & reporting using .NET technologies (ASP.NET, C#, MVC pattern and SSRS)• For a leading Australian Bank - delivered reporting solution using ASP.NET & SSRS• For a leading US bank – built Trader work-station using WPF to track trading transaction for HNI customers• For a leading US bank – executed Project Management consulting at US & guiding them on project execution approach• Delivered insurance solutions (Agency Recruitment & Learning Management System and BancAssurance) for leading insurers in India & Middle EastResponsibilities includes• Owning the project plan, monitoring, tracking and presenting process improvements using QPM techniques like c-chart • Delivery excellence in adhering to time, cost and quality parameters• SOW management, Financials, Resourcing and team engagement• Representation in internal & client senior management meeting for project reviews

Chennai Area, India

• Project Manager for SEED projects won by Microsoft CoE team with evangelizing technologies• Managing project deliveries as well as practice initiatives driven by solutions team• Closely worked with Architects and Presales team in supporting delivery of close to 30 proposals and solution initiatives, ranging from $50K to $500K• Active involvement in client proposal presentation and RFP supportResponsibilities includes• Delivery of assigned projects within schedule and agreed quality parameters• Support to presales & solutions in practice initiatives and proposals

Sydney, Australia

• • As onsite test manager at client location (Sydney, Australia), was responsible for delivery of Project YELLOW and ALVIN covering test planning and execution, which includes managing the client team. The project goal also included implementation of recommendation from test process consulting conducted.• As offshore test manager for a technology migration program of leading US bank responsible for project quality and managing test deliverables per STLC. Managed implementation for Poland, UK and Germany releases.

Greater New York City Area

• As Onsite project manager (at USA) responsible for technology migration and enhancement of claims processing system from Microsoft (VB) to Java / PEGA technologies• The claim processing system was for non-life insurance areas covering Marine, P & C and commercial LOBs supporting multiple languages & regional customizations• Managed the entire SDLC of building the base application starting from requirement to post-implementation support, with close co-ordination with client technology team and end-users

Chennai Area, India

Key ATM Processing System (KAPS) for a leading bank in USA• KAPS is for processing all Day-2 ATM related reconcilement, account balancing and settlement activities concerning 3rd party vendors and banks, using using J2EE, Oracle 8.1.7 on Unix, WSAD, Rational Rose and Actuate eReport Suite 5.0.• As offshore project technical lead / project manager was responsible for development of key modules, overseeing offshore project delivery and liaising with testing teamATM based projects for leading bank in USA• The project goal is to provide GCAT 5.2 version upgrade to all ATMs in South American region and to incorporate the performance and security enhancements for Spain deployment • As technical lead was involved in delivery of ATM solutions for leading US bank using Microsoft technologies (VB / COM / MS-Access).

Bengaluru Area, India

• WebExpress - Order Management system was built for one of the largest steel manufacturing in USA, using Microsoft technologies (ASP / VB5 / DHTML). As onsite coordinator executed the technology POC, which led to winning the project and was responsible design / development and support of the project from offshore • eQuate - As offshore project lead - was involved in building web-based video streaming tool using Microsoft technologies - used for content delivery. This role also involved supporting from Japan for managing deployment and post-implementation support• iChatterbox - As offshore technical lead involved in building Chat tool using Microsoft technologies (VB / ASP.NET / Netmeeting / ActiveSkins) as a wrapper over NetMeeting tool. Used ASP.NET for building the web-site for User registration and maintenance

Bengaluru Area, India

• As developer involved in building applications using Microsoft (VB) / Progress technologies for Printing industries. • In this role was also involved in onsite assignment (at UAE – Dubai / Sharjah) for application customizations

Chennai Area, India

Ventured into a startup along with friends, in providing software development for companies around Chennai. Played the role of Marketing and Technical during this stint

Master’S Degree, Master Of Computer Applications

Bachelor’S Degree, Mathematics And Statistics