Narayana Rao Yarrasingu Email & Phone Number

Dynamic and results-oriented professional with 15 years of experience in Manufacturing & supply operations , Quality and customer service. Proven expertise in leading and managing larger teams to ensure the delivery of high-quality services, adhering to timelines, and exceeding customer expectations. Skilled in process automation, digital integration, and regulatory compliance,CMC. Adept at training and onboarding employees, driving continuous improvement, and enhancing customer interactions through innovative digital solutions. Strong analytical, communication, and interpersonal skills with a track record of conducting audits and providing actionable insights.Leadership and Team Management• Extensive experience in leading substantial operations teams • Expertise in assigning and directing activities, ensuring project and reporting requirements are met.• Proven track record of conducting performance reviews, motivating, and guiding teams.Customer Service and Digital Solutions• Experience in acting as a key account manager and promoting value-added services to customers.• Skilled in ensuring efficient customer touchpoints and supporting customer experience teams.• Proficient in assisting customer projects, verifying needs, and offering digital solutions.Process Standardization and Automation• Competent in standardizing processes, streamlining operations, and reducing manual interventions.• Strong background in driving and streamlining systems and process automation.• Experience in conducting internal audits and creating training plans based on updated procedures.Data-Driven Decision Making• Expertise in monitoring service KPIs, tracking operational metrics, and taking proactive actions for improvements.• Strong analytical skills to provide detailed reporting and insights on SLAs and KPIs.Continuous Improvement and Innovation• Driven to enhance customer interactions through digital integrations and process improvements.• Promotes an entrepreneurial mindset and encourages team members to deliver high-quality work.• Experienced in driving collaboration with other teams to utilize best practices and initiatives.International Transition Projects:Switzerland (Basel): Conducted successful onsite visit for the transition project. Enhanced global operational understanding and cultural adaptability.Slovenia (Ljubljana): Managed transition activities, ensuring seamless knowledge transfer. Improved cross-border project execution.Austria (Schaftenau): Strengthened relationships with international teams