Venkat Narayan Email & Phone Number

13 years experience in Service Delivery, Production Support, Operations, Client Services, Workflow, Portfolio and Project Management.• Very rich experience to implement Incident Management, Problem Management, Change Management, Service Desk Management and all other ITIL processes from the scratch to improve the quality of IT Service Delivery.• Experience in Robotics Process Automation tools like UiPath and Automation Anywhere• Automation – Having experience and knowledge in RPA tools like UiPath and Automation Anywhere• Have ability to identify, design, develop and implement processes through automation• Worked as Tactical Response Manager at Verizon Data Services India Limited and also leading the Global Support Service Desk - Monitoring Support Team for Manage Hosting for Cloud & Application Hosting • Extensive stakeholder and client management experience delivered through all roles, per-dominantly around projects and process improvements• Exhibit strong project management skills with expertise in translating business processes and end-user requirements into functional system requirements that improves productivity & reduces operating costs• Excellent Track Record to run the crisis bridge to resolve all crisis events.• Good exposure in Risk Management to evaluate the IT Infrastructure changes and giving recommendations.• Skilled in designing and providing cutting edge technology solutions aligned with the business requirements within a short turnaround of time• Proficient with ITIL processes and practices, ensuring minimal adverse impact to business services coupled with proven capability in achieving lower MTTR and FTR.• Unique blend of Managerial, Technical, Functional and Qualitative skills with keen understanding of Help desk Service Management• Capable of developing Technical Support objectives/ goals to support the organizational vision while managing & directing different teams

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  University Of Madras

  Physics