Narda Rodriguez Email & Phone Number

Washington, Dc, Us

Tysons Corner, Virginia, United States

· Determine the authenticity and legitimacy of government issued identity and legal documents administered locally, nationally and internationally.· Recognize and relay current fraud trends involving document authentication within the online identity verification process through interpersonal and electronic communication.· Participate and collaborate with Team Leads and Senior Peer Reviewers through specialized projects by conducting online research for document verification information on various identity documents.

Tysons Corner, Virginia, United States

· Provides timely, accurate, and efficient service to our customers via email, phone, and chatbot.· Assists members with the identification verification process by providing essential instructions to complete the process online and access their online accounts. · Working with other account recovery representatives to troubleshoot verification issues and provide a working solution.

Tysons Corner, Virginia, United States

· Provided timely, accurate, and efficient service to our customers via email.· Assisted members with the identification verification process by providing essential instructions to complete the process online and accessing their online account. · Worked with other account recovery representatives with troubleshooting verification issues and providing a working solution.

Fairfax County, Virginia, United States

· Served as patients’ first contact representative to provide customer service for specialized COVID – 19 clinics and medical clinics.· Acted as a communication liaison between patients, healthcare professionals, and administrative staff within multiple departments and organizations. · Took the initiative to develop and maintain a logistics inventory system at the COVID - 19 clinics to ensure supplies are available for medical professionals and patients.· Entered patient’s personal health information into the Virginia Immunization Information System (VIIS) for the COVID clinic. · Assisted with the development of the standards of practice for the assigned administrative department.

Springfield, Virginia

· Served as a primary point of contact for customers by answering their questions.· Investigated and researched a wide variety of issues for customer’s inquiries.· Referred each customer to the appropriate departments or agencies to resolve their concerns.

Fairfax, Virginia, United States

· Welcomed all visitors according to high quality customer service standards in person and via telephone.· Checked-in students into classes and workshops using a given software system.· Provided company’s programs and policy information to customers.· Ensured all customers completed required paperwork/forms.· Worked with studio staff to support the financial goals and operational needs of the studio.

Washington D.C. Metro Area

· Managed and updated electronic medical record database system.· Answered phone calls, scheduled patient appointments, and collected co-payments.· Reviewed and processed pre-authorization requests for patients.· Verified patients’ medical insurance and processed requests for psychological testing.· Compliant to HIPAA rules and policies 100% of the time.

Fairfax, Virginia, United States

· Provided Applied Behavioral Analysis (ABA) in both a home and community setting.· Consulted with other professionals on care coordination, treatment planning, case consultation, and assessment.· Developed and completed initial assessments, daily progress notes, and reports for clinical cases.

Master Of Arts (Ma), Community Counseling

Activities and Societies: Chi Sigma Iota - TreasurerPresident of LGBTQI & Allies Network

Bachelor Of Science (Bs), Criminal Justice

B.S. Criminal Justice and Minored in Religious Studies