*Cultivated key business relationships, collaborate with clients. *General administrative duties. *Support sales and marketing by coordinating with vendors and subcontractors. *Managed social media account. *Prepared marketing materials for presentations *Established and maintained strong customer relationships. *Responsible for direct customer contact. *Responsible for company’s logistics by managing inventory and storage. *Coordinate the daily work plan. *Prepared the monthly profit & Loss analysis report. *Participated in marketing services such as direct-mail, seminars, and social media. *Oversee receivable & payable accounts. *Monthly assessment reports of performance and production activities. *Made service appointments, communicated, and confirmed service updates and information. *Prepared and coordinated routine correspondence, reports, and special projects. *Organize invoices and processing through DocuSign. *Maintained city and state filings. *Communicated with clients regarding walk-throughs and other work. *Strong phone presence. *Effectively scheduled employee hours to meet the needs of the business. *Obtained customer financial information. *Maintained and updated emergency notification systems. *Responsible for the historic performance analysis.*Composed, proofread, and edited letters, memos, and emails. *Scheduled meetings with clients

Saw to the day-to-day operations. *Worked in an organized environment where training of employees was mandatory. *Cultivated key business relationships. *Collaborated with clients and other departments. *Improved customer service that resulted in saving several strategic accounts. *Conducted monthly operations reports. *Responsible for historic and performance analysis reports. *Ensured resolutions were made regarding client issues, complaints, or disputes. *Responsible for company’s logistics by managing inventory and storage. *Coordinated the daily work plan. *Prepared and issued work schedules and deadlines. *Responsible for a team of ten. *Ensured that all center employees complied with all state, federal, local, and company-specific rules, regulations, and practices related to quality, safety of products, donors, employees, and to the proper performance of day-today activities. *Effectively scheduled employee hours to meet the needs of the business. *Responsible for understanding inventory control and general accounting concepts to maintain good inventory practices within the company. *Effectively managed the production areas, motivated, and encouraged employees to meet their performance goals and comply with company quality standards and procedures. *Addressed employee concerns in a timely manner. *Provided regular feedback to employees and management regarding the center and employee performance. *Ensured the employees were committed to customer service expectations. *Responsible for the overseeing the employment application pre-screening and interview process of company staff. *Initiated employee disciplinary action in accordance with company policies and procedures, as necessary. *Implemented good verbal communication and customer service skills. *Handled emergency/crisis situations in accordance with company policy

Effectively managed the production area during the day-to-day operations.Motivated and encouraged a team of 15-20 to meet their performance goals and comply with company quality standards and procedures.Responsible for building, maintaining and cultivating the highest level of customer service.Sourced new sales opportunities through in-bound lead follow-up 2out-bound cold calls,and emails.Called on non-converts who hadn’t scheduled service with an82% retention rate.Achieved company key performance indicators such as average sales price and conversion percentage.Took part in and lead new start-up clinics.Project management/Logistics:Worked directly with contractors architects supply companies delegated project tasks tracked project performance created timeline of goals ability to manage high stress situations filed for and obtained permits through the city.Responsible for monthly historic and performance analysis reports. Leveraged product knowledge to appropriately educate staff on product value proposition for relevant client populations and effectively utilized approved clinically oriented disease state information as applicable. Strong phone presence and experience making dozens of in-person calls per day. Effectively scheduled employee hours to meet the needs of the business. Responsible for inventory control and general accounting concepts to maintain inventory. Coached team members to develop comprehensive practices and ensure client retention.Assisted and assured resolutions to client complaints. Coached developed mentored evaluated and counseled staff. Participate in human resource related functions including talent interviewing and selecting talent. performance reviews merit increases disciplinary actions when needed and timekeeping.Facilitated communication between departments.Encouraged teamwork to work collaboratively.Train customer service team.Scheduled meetings. Scheduled training sessions. Investigated and resolved formal grievances.

*Demonstrated exceptional performance management as well as demonstrating excellent analytical skills with the ability to exercise appropriate judgment in executing tasks. *Exhibited organizational and prioritization skills. *Proficient in creating succession plans for each critical role and key position. *Implemented research spreadsheets using supporting documents for the use of maintaining and coordinating data used in clinical studies. *Translate organizational objectives into actionable plans focused on detail, ability to multi-task, performance, profitability, and productivity. *Strong communication skills in both verbal and written form. *Delivered effective interpersonal skills with the ability to lead others. *Maintained and managed data for internal and external study. *Human resource functions including investigations, knowledge of OSHA, HIPAA, LOA, FMLA and ADA, administration workflow analysis, staff scheduling, and payroll. *Engage in interviewing and hiring. *Develop and deliver new hire orientation education and training. *Set objectives, annual competencies, monitor performance, and provide feedback through reviews. *Addressed and resolved customer service issues. *Verified insurance for billing departments. *Chartered acquisitions. *Responsible for investigating and resolving grievances. *Awarded for consistently meeting and exceeding client needs. *Developed program prompting enthusiasm, creativity, challenges, and flexibility which lead to greater productivity. *Developed guidelines that maximized employee efficiency, increased morale, and reduced customer wait times. Monitored inventory levels, requisitions, and/or purchase orders. *Maintained and organized HR documents with records retention policies. *Scheduled meetings. *Filed workman’s compensation and disability claims. *Responsible for quality control audits. *Responsible for monthly operations reports. *Responsible for company logistics

*Developed and maintained relationships while prompting company across the area. *Built winning relationships with a large customer and referral base. *Monitored accounts by determining the market size. *Demonstrated the ability to perform sales activities that generated high sales volumes. *Responsible for a team of 15. *Managed all aspects of the operation including business to business sales, payroll, scheduling, and customer service. *Set operational goals. *Created high impact sales and marketing materials that generated interest. *Provided personalized service throughout the process to ensure complete satisfaction. *Excellent ability in identifying issues that affect sales. *Demonstrated a strong customer focus and consultative approach. *Leveraged the company’s core strengths to promote products and grow profits. *Responsible for having a strong understanding of time management and the effect it has on sales activities. *Scheduled employee training sessions. *Provided monthly employee performance reviews. *Provided monthly historical analysis reports on client needs and satisfactions. *Responsible for monthly operations report. *Processed customer requirements, quotes, and financial status. Provided quality control audits. *Reported monthly profit and loss analysis. Responsible for accounts receivable and payable. *Reviewed purchase orders