As a UX Researcher, I have done user outreach across facebook, reddit, Instagram, and tiktok. As a result, I have held over 40 UX interviews with our ideal users. Through the interviews, I can see the insights and analyze the findings that align with our teams' expectations, goals, and requirements. These interviews consist of prototype testing, content expectations, and rounds of different usability testing with specific features as well as the app as a whole. The expectation of the product, user's mindset/background, and recommendations were all clearly documented and reported back to our team for changes on the next update.I have also helped out on the marketing side by leading the initial phase of market design and keeping up with the social media accounts. Alongside, being the customer support to the users in-app!

I worked on research to attack the question of how kids view themselves through game characters. It was important for us to understand how kids perceive what is a lot like them and what is a lot different from them. I assisted through more than 30 interviews of 4-7 years old. I had to ask them open ended questions about how they feel toward a character, how they want to build the characters that are similar or different to them, and how they felt toward the very different character. I was in charge of recording everything that the child said during the interviews, such as how the characters felt when something was done to them, how they saw those actions, and what solutions they came up with. Afterward, I encoded the data that I received through 30 interviews, to see if kids understood the concept of self and self-image.

As a supervisor, I have experienced my fair share of confused or upset customers. Most of the time, they are upset that what they ordered is not what they got. This confusion comes from customers being unaware how their drinks look or how they are made. I started thinking of a way to make this predicament a little easier and I did research involving the Starbucks app and Website. I did a card sort study and a Tree Test study on the Starbucks website. I aided my manager on building everyone's schedules. I also facilitated call off's as well as found coverage for open or dropped shifts. I was responsible for uplifting the team through biweekly events. I frequently sent out mass emails with announcements, updates, and important information to our 60 coworkers. I was also in charge of leading the floor, while my manager did the tasks that they needed to do in the office. I aided my manager in ordering food inventory as well as supplies. I also trained new baristas and barista leads.

I designed a remote moderated usability study to help solve the problem of multiple listed contacts. The design that was created would allow a user to merge multiple duplicates of contacts into one, while saving the duplication of the information such as emails, phone numbers, and companies. I recruited 15 participants through usertesting.com, build a research plan, executed the plan, found insights through the research, and presented my findings. As I was analyzing the data, I found the main user pain points and provided recommendations based on the research.

As a Server: (May 2017 - June 2019)- Provided exceptional customer service by welcoming guests, taking orders accurately, and ensuring prompt and attentive service throughout their dining experience.- Demonstrated in-depth knowledge of menu items, specials, and beverage offerings, offering recommendations and accommodating special requests to enhance guest satisfaction.- Efficiently managed multiple tables, prioritizing tasks to ensure timely delivery of food and beverages while maintaining a pleasant and relaxed atmosphere.- Maintained cleanliness and organization of workstations, including dining areas, beverage stations, and service areas, in accordance with health and safety standards.- Communicated effectively with team members and management to address guest concerns, resolve issues, and ensure smooth service operations.- Participated in ongoing training and development opportunities to enhance product knowledge, service skills, and overall performance.As a manager: (July 2019 - January 2022)- Served as the Floor Manager, overseeing daily operations and ensuring exceptional customer satisfaction through personalized service and prompt resolution of inquiries and concerns.- Managed all aspects of catering orders, collaborating closely with clients to customize menus and coordinate logistics.- Led and supervised the server staff, providing guidance, training, and support to maintain high standards of service and professionalism.- Fostered a positive work environment by promoting teamwork, communication, and mutual respect among staff members.- Conducted regular performance evaluations and provided constructive feedback to enhance staff performance and morale.- Maintained cleanliness, safety, and hygiene standards in compliance with regulations, ensuring a safe and welcoming environment for guests and staff.