• Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty.• Handling urgent calls, emails, and messages, answering customer queries, informing them of delays, arranging delivery dates and schedules.• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.• Explaining company policies to customers regarding billing, shipping, or other topics• Providing feedback to management regarding customer satisfaction and responsiveness to customer needs• Providing feedback to management regarding customer satisfaction and responsiveness to customer needs

- Coordinate and monitor supply chain operations- Ensure premises, assets and communication ways are used effectively- Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements- Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs- Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction- Plan and track the shipment of final products according to customer requirements- Keep logs and records of warehouse stock, executed orders etc.- Prepare accurate reports for upper management

- Analyze data and use it to create reports on industry trends, which are then submitted to managers and used to develop business plans.- Maintain good relationships with customers and clients, and develop new relationships when the opportunities present themselves.- Organize and attend client meetings as well as meetings for internal staff.- Create and maintain a variety of documents, including project status reports, account documentation, and product marketing materials.- Facilitate good communication between and provide leadership for teams working on a project, including the marketing, research and development, and testing teams.- Report project details and progress to the appropriate manager on a regular basis.- Track project schedules and make sure that projects are being completed on time; in the event of unexpected delays, adjust schedules as necessary.- Set specific goals for projects, including distribution to clients, and ensure that these goals are being met.

 Handle customer correspondences (claims, compliments and suggestions) for North and Central Africa market.  Report all relevant customers’ experiences/comments to the Customer Care Supervisor. Coordinate with the market regarding the top tiers customers. Investigate incidents with the markets and the stations.  Evaluating the impact of the incident and offer a suitable compensation respecting the commercial guidelines and policy. Ensure that customer requests are been handled respecting the KPIs. Ensure that the customer satisfaction score is reached.  Communicating to customers AF, KL new products and services. Taking commercial decisions when needed within the frame of the company policy.  Dealing with several departments and countries. Responsible for department purchases, supplies, and stationary.  Responsible for maintaining and updating department Database.

 Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying and assessing customers’ needs to achieve satisfaction Generate sales leads Build sustainable relationships and trust with customer accounts through communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Appropriate solutions and alternatives within the time limits Follow communication procedures, guidelines and policies Take the extra mile to engage customers Taking commercial decisions when needed within the frame of the company policy.  Dealing with several departments and countries

 Event planning and production while managing all project delivery elements within time limits Liaise with clients to identify their needs and to ensure customer satisfaction Conduct market research, gather information and negotiate contracts prior to closing any deals Provide feedback and periodic reports to stakeholders Organize facilities and manage all event’s details  Ensure compliance with insurance, legal, health and safety obligations Specify staff requirements and coordinate their activities Cooperate with marketing and PR to promote and publicize event Proactively handle any arising issues and troubleshoot any emerging problems on the event day Conduct pre- and post – event evaluations and report on outcomes

 Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.

 Arrange travel for business and vacation customers Determine customers’ needs and preferences, such as schedules and costs Plan and arrange tour packages, excursions, and day trips Find fare and schedule information Calculate total travel costs Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas Give advice about local weather conditions, customs, and attractions Make alternative booking arrangements if changes arise before or during the trip