Performance Manager, Qa, Global Business Services (Gbs)
CurrentWorking with teams, both internal and external to drive process quality improvements and adherence to SLAs. Short and long term focus is on operational efficiency, but day-to-day includes mentoring, training, knowledge share and reporting / resolving of business critical issues.Positive outcomes are largely driven by effective communication and collaboration, and my role at Cision's GBS unit heavily involves building strong relationships with stakeholders, vendors and content providers in a multitude of locations across the globe, including but not limited to: Australia, Bulgaria, Canada, China, France, Germany, India, Portugal, Singapore, South Africa, UK, Ukraine and the USA.Software Exposure and use: Asana / Atlassian: Jira, Confluence and Jira Service Management / Cision Communications Cloud / CisionOne / Database pipelines and connectors to Domo datasets and pages / Domo / Domo Workbench / Grafana / Highspot / Freshdesk / Lever / Loom / Microsoft: 0365, Teams, SharePoint and Office apps (Excel, Powerpoint, Visio) / Salesforce / Slack / Zissor Apps / Zoom
