Naren Mohan Email and Phone Number

As a Supervisor for API and Services developer support, in BLR I lead a team of full-time and contract specialists responsible for providing advanced support, complex issue handling, and in-depth customer management for Sabre's online customers, agencies supporting developers using Sabre APIs, and internal Sabre stakeholders.• Played a critical role in setting up the team afresh in BLR to support business continuity and establish a congenial work culture and holistic team growth.• Responsible for ensuring the team meets relevant operational KPIs and providing direction on which areas to focus, such as resolution time and customer satisfaction. • Oversees and manages efforts to improve existing processes and develop new ones to increase work efficiencies, customer satisfaction, and problem resolution. • Interfaces with customers, sales teams, developers, supplier management, and local HR to ensure products, services, and processes are in place to meet customer expectations and employee development. • Feels comfortable providing reports and presentations to executive-level stakeholders. • Works in a highly complex technology environment, and is able to understand a high level of system interconnectedness.

As a Senior Incident manager, I was part of the Travel Solutions Incident and Security Management team. • Responsible for driving client satisfaction by executing effective incident and problem management processes and procedures.• Instrumental in distributing communications to stakeholders and ensure timely restoration of service during high impact/ outages situations experienced by Travel Solutions customers with Sabre products and services. • Supervise strategic projects seeking improvements in solution/system health and overall remedial actions identified within support processes or teams. • Accountable for recurrent interaction with organization’s executives, vendors or senior-level customer contacts.• Perform post-issue trend analysis to proactively identify potential failure points at solution, system or customer level.

Responsible for the analysis, replication and resolution from simple to high complexity problems, providing advanced support to airline customers hosted in the Sabre reservations system.Provide initial support through different communication channels using advanced software and diagnostic tools to both, application front and back­end, as well as recommend best business practices to customers on the application usability and system maintenance.Perform account management of different airlines, acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high­speed multitasking environment. Show a high sense of urgency for sensitive issues and ensure the right level of communication is maintained with internal and external teams according to the appropriate defined service level agreements (SLAs).

Responsible for growing business of flagship product of Payoda, by providing solutions and consultative services in the ADC+, CERT+, SECURITY+ infrastructure space to the existing and prospective customers of AppViewX.• Performing market analysis and competitor analysis.• Performing primary and secondary research to qualify the prospective accounts.• Briefing about the features and working of our solution to the Clients/Partners through online demos.• Identify and engage with key decision makers in a concise, professional and compelling manner.• Build sales pipeline.• Developing and maintaining relationships with all key clients.• Maintaining current and accurate knowledge of the products by keeping in touch with the technical team.AppViewX is an Automation & Orchestration tool to manage load balancers and SSL certificates from a single pane of glass. We provide an app-centric visibility of load balancers. We provide a powerful Self Servicing feature which has an app-centric granular role-based access providing a different level of access to different stakeholders in a company. Our solution is used by Top 3 out of the 4 banks in the US. We are Technology Alliance partner with F5, Citrix, Akamai, A10, CISCO and Radware networks.

Project title: "Honda connect - Testing & formulating a marketing strategy for a customer centric application."• Tested the App for bugs and reported to the App development team.• Researched competitor Apps and analyzed the data. • Generated ideas for marketing the App.• Proposed new feature additions for the App.

• Designed Lead Read a monthly e-newsletter dedicated to the promotion & propagation of leadership in the company. • Prepared weekly and monthly MIS and was involved in legal documentation, quality assurance and share accounting.