• Managed and optimized AWS infrastructure, resulting in 20% reduction in cloud costs through right-sizing and Reserved Instance recommendations.• Automated provisioning of resources using AWS CloudFormation and Terraform to ensure infrastructure consistency and scalability.• Monitored cloud resources and application performance using AWS CloudWatch, creating custom alarms and dashboards to detect and resolve issues proactively.• Designed and maintained secure network architectures using VPC, subnets, security groups, and NACLs for internal and public-facing services.• Worked closely with development teams to integrate AWS Lambda and API Gateway for serverless solutions, reducing infrastructure overhead.• Collaborated with cross-functional teams to troubleshoot and resolve AWS infrastructure issues, improving overall system uptime and performance.• Monitored AWS resources and performance metrics using CloudWatch and created reports to analyze system health and efficiency.• Worked on troubleshooting and resolving connectivity issues within VPC and ensuring proper configurations of security groups and NACLs.• Gained experience in configuring IAM roles and policies to enforce least-privileged access and ensure compliance with security best practices.• Supported the migration of legacy applications to AWS Cloud and participated in testing and validation activities.

• Ensuring uninterrupted Web hosting services for over 10,000+ websites.• Provided technical support through troubleshooting wide range of server issues, website & email queries.• Ensured hosted website display and fully functional as intended across all browsers.• Assisted customers with installing and troubleshooting online websites using cPanel & Plesk control panels.• Used, installed and coordinated configuration of standard performance monitoring tools and to participate in technology-based projects, such as hardware and software upgrades.• Maintained records, logs, databases and life cycle of work requests.• Configuration and management of whole DNS issues.• 24/7 used channels methods like Tickets, Chat, Telephonic service and remote access to provide best technical support to customers.

• Managed and maintained Linux servers, ensuring uninterrupted operations for 50+ employees.• Created detailed documentation on troubleshooting procedures and system configurations, which served as reference for support team and cut resolution times by 15%.• Initiated peer review process for complex problem-solving that improved first-call resolution rates by 10% and reduced escalations.• Managed over 500+ servers with team of 25-person, ensuring in provided 24/7 technical support to Production and development environments.• Ensured uninterrupted web hosting services for over 10,000 websites.• Installed both paid and free SSL certificates, enhancing website security.• Installed cPanel, PHP modules, and MySQL, ensuring smooth website functionality.• Provided technical support via tickets, chat, phone, and remote access.• Handled website errors and issues, including 403, 400, 401, 500, and 503, ensuring minimal downtime.