Dy. General Manager
CurrentResponsible for O&M of Switching and its associated systems. To ensure proper routine preventive and corrective maintenance are followed.Responsible for the process are aligned with companies goal.Timely tracking of network dockets for speedy resolutions.Ensure implementation of Service Delivery orders within TAT.Conducting periodic con-call with system vendors for resolving pending issues.Ensure implementation of R & R as per SOW for effective spares management.Deploy and support for new installations, augmentations and upgrades for Voice Switching equipment.Coordination and Meetings with LEAs as per License Compliance requirements.Active Participation in con-calls with various stakeholders for SA & SD issues.Providing necessary inputs for preparing of voice AOP.Identifying training needs for team members and nominating them for training.Ensure smooth operations with optimized resources.Ensure adherence to company’s quality initiatives.Conducting partners visit to improve C-SAT.Ensure timely payments of BSNL /MTNL POI charges and renewal of Bank Guarantees.