Narendra Mhetre Email and Phone Number
Narendra Mhetre personal email
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With over +11 years of expertise in the Travel Domain, I bring a wealth of experience across Travel Technology, Airline Reservations, Holidays, and Global Distribution Systems (GDS). My qualifications include certifications in Business Analysis from IIBA, ISTQB, and IATA, complemented by a Bachelor's degree in Travel and Tourism.My specialization spans Online Travel Agencies (OTA’s), Travel Applications like SAP Concur & KDS, Jira Software, Operational Delivery, and Client Servicing. I excel in Business Travel and Customer Service, boasting proficiency in API’s & Web Services, Windows O/S platforms, and adept troubleshooting skills.Throughout my career, I've excelled in preparing and executing test cases, meticulously evaluating results, and effectively communicating discrepancies to development teams using Quality Center. I am skilled in recording and tracking defects/bugs during User Acceptance Testing (UAT) and Production validation.
American Express Global Business Travel
View- Website:
- amexglobalbusinesstravel.com
- Employees:
- 7669
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Business System AnalystAmerican Express Global Business Travel Jul 2022 - PresentGurugram, Haryana, India• API’s & Web services technology, Windows O/S platforms and troubleshooting.• Networking to support troubleshooting Network and VPN connections for application related issues.• Working with and supporting multiple GDS’s.• Travel Application Support, for a Global Corporate organization.• 2nd level application support for AMEXGBT applications.• Critical incident bridges and triage issues to deliver or drive resolution.• Monitor various ticket queues globally.• Research and solve issues/problems starting with minimal details.• Drives problem management and associated resolutions with product development teams.
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Product Implementation ExecutiveHind Musafir Agency Ltd. Nov 2017 - Jul 2022Pune, Maharashtra, India-Process Expert-Travel Application Support-Fares & GDS Expert-Create Office ID’s /Logins for client -Testing-Troubleshooting-Technology-Process Analysis-Process Improvement-Process Expert-Business Travel-Customer Service -
Sr. Travel CounselorCwt May 2017 - Oct 2017Pune, Maharashtra, India• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation• Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems -
Business Support ExecutiveSatguru Travel And Tourism Services Jul 2016 - Apr 2017Pune, Maharashtra, India• Create Office ID’s /Logins/for Travel Agents• Updating the Pricing Master based on Business Requirement• Error Management, Basic troubleshooting and Bug Fixing• Activate/De-activate Suppliers/Vendors/ etc…• Uploading and managing Flyer Creation and Communication Channels• Uploading Hotels/New Inventory/ Suppliers• Managing the OMS for each of the Stations• Re-Issues/PNR Sync Management• Issue rectification and escalation• Managing Balance Management for Travel Agents• Maintain all the Bugs and laisse with the Technology Vendors for Error Fixing• Ability to Analyze and identify the root cause of the problems• Should be able to train team members on the Usage of Toptraveltrip Platform. -
Sr. Travel CounselorHind Musafir Agency Ltd. Jul 2012 - Jul 2016Pune, Maharashtra, India• Handle both international and domestic ticketing and also see that all air ticket reservations are done properly.• Ensure accurate Tour Code is mentioned on the ticket.• Contact clients to sort out their queries.• To ensure that relevant document regarding proposed trip should be attached.• To ensure that tickets are issued with correct itinerary and fares, as per contract and travel policies and the airline deals.• Back Office - Maintain the right balance of ticket in the stock. In case of short of ticket stock – place request for additional.• Brief and update client on new fares, changes in policies.• Preparation of VISA application for respective sector• Submition & Collection of VISA application.• Online submition of VISA application.• Receive requests for Hotel / Car from the clients
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Tour CounselorSotc Travel Ltd. Feb 2012 - Jun 2012Solapur, Maharashtra, India
Narendra Mhetre Skills
Narendra Mhetre Education Details
Frequently Asked Questions about Narendra Mhetre
What company does Narendra Mhetre work for?
Narendra Mhetre works for American Express Global Business Travel
What is Narendra Mhetre's role at the current company?
Narendra Mhetre's current role is Business System Analyst at American Express GBT l Travel Domain | Salesforce Certified Administrator | Certified Business Analysis IIBA | ISTQB Certified | IATA Certified | Travel Application Support | Testing.
What is Narendra Mhetre's email address?
Narendra Mhetre's email address is mh****@****ail.com
What schools did Narendra Mhetre attend?
Narendra Mhetre attended Yashwantrao Chavan Maharashtra Open University.
What skills is Narendra Mhetre known for?
Narendra Mhetre has skills like Information Technology.
Who are Narendra Mhetre's colleagues?
Narendra Mhetre's colleagues are Michelle Kelshaw, Sanna Huttunen, Trish Kakenmaster, Dawn Argue, Tim Stewart, Metokia Majette, Simon Fitzpatrick.
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NARENDRA MHETRE
We Are Manufacturers And Exporters Of Automated Garbage Chute System In S.S. And Also M.S. Fabrication.Pune
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