Narendra Mhetre Email & Phone Number

Gurugram, Haryana, India

• API’s & Web services technology, Windows O/S platforms and troubleshooting.• Networking to support troubleshooting Network and VPN connections for application related issues.• Working with and supporting multiple GDS’s.• Travel Application Support, for a Global Corporate organization.• 2nd level application support for AMEXGBT applications.• Critical incident bridges and triage issues to deliver or drive resolution.• Monitor various ticket queues globally.• Research and solve issues/problems starting with minimal details.• Drives problem management and associated resolutions with product development teams.

Pune, Maharashtra, India

-Process Expert-Travel Application Support-Fares & GDS Expert-Create Office ID’s /Logins for client -Testing-Troubleshooting-Technology-Process Analysis-Process Improvement-Process Expert-Business Travel-Customer Service

Pune, Maharashtra, India

• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation• Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems

Pune, Maharashtra, India

• Create Office ID’s /Logins/for Travel Agents• Updating the Pricing Master based on Business Requirement• Error Management, Basic troubleshooting and Bug Fixing• Activate/De-activate Suppliers/Vendors/ etc…• Uploading and managing Flyer Creation and Communication Channels• Uploading Hotels/New Inventory/ Suppliers• Managing the OMS for each of the Stations• Re-Issues/PNR Sync Management• Issue rectification and escalation• Managing Balance Management for Travel Agents• Maintain all the Bugs and laisse with the Technology Vendors for Error Fixing• Ability to Analyze and identify the root cause of the problems• Should be able to train team members on the Usage of Toptraveltrip Platform.

Pune, Maharashtra, India

• Handle both international and domestic ticketing and also see that all air ticket reservations are done properly.• Ensure accurate Tour Code is mentioned on the ticket.• Contact clients to sort out their queries.• To ensure that relevant document regarding proposed trip should be attached.• To ensure that tickets are issued with correct itinerary and fares, as per contract and travel policies and the airline deals.• Back Office - Maintain the right balance of ticket in the stock. In case of short of ticket stock – place request for additional.• Brief and update client on new fares, changes in policies.• Preparation of VISA application for respective sector• Submition & Collection of VISA application.• Online submition of VISA application.• Receive requests for Hotel / Car from the clients

Solapur, Maharashtra, India