● Independently owned business processes and metrics, establishing processes for measuring, tracking, and driving continuous improvements.● Forecasted and planned capacity to meet business needs and drive a culture of quality and process excellence.● Collaborated with various internal teams (e.g., Tech, fulfillment center, system teams) to drive tools and process improvements, reducing defects.● Designed scalable and auto-resolution solutions in partnership with internal product and project teams.● Managed a 40-member operations team including BAs, SMEs, and associates, focusing on enriching catalog defects across multiple product categories.● Led the Vendor Return Improvement Program to reduce defects in the vendor return cycle by managing unhealthy, unsellable, and overstock inventory returns.● Implemented and tracked career paths & Individual Development Plans for team members.● Conducted regular performance evaluations for an organization of 50 to 60 employees.● Participated in hiring, mentoring, and stakeholder management.● Managed weekly and monthly business reports and reviews with stakeholders.

● Drove the implementation of programs & products to enhance customer experience and contribute to business profitability.● Conducted data-oriented analysis, adopted technological solutions, and led process improvement projects to achieve operational/business goals.● Expanded product utilization to multiple marketplaces by understanding global customer needs.● Performed troubleshooting and drove resolutions for reliable product flow and reduced discrepancies.● Identified automation opportunities, reducing manual touchpoints and saving headcounts.● Led continuous improvements and systemic fixes to eliminate root causes of errors.● Integrated new processes and categories and onboarded new programs.● Collaborated with technical teams to implement SQL, Python, and ML-based solutions, achieving over 80% automation in the enrichment process.

● Allocated work within the team, performed audits, and conducted quality checks to ensure adherence to SLAs and quality standards.● Played a key role in onboarding new processes and categories, ensuring timely completion and high-quality output.● Assisted in developing training materials for new hires, improving onboarding processes and reducing learning curves.● Collaborated with team members to achieve target results.● Trained and mentored employees to maximize team performance.

● Supported data quality initiatives, conducting regular audits to maintain high standards in product listings.● Managed vendor-provided content for items sold on the Amazon website, focusing on productivity, quality, and turnaround time.● Initiated process improvements and implemented permanent solutions to enhance team productivity by 1.5x.● Maintained effective communication with vendors and vendor managers to ensure accurate product representation on the Amazon catalog.

● Answered all inbound calls and provided customer assistance.● Planned and introduced seasonal offers to increase sales.● Managed online promotions on Facebook (SMO).● Conducted financial planning and bookkeeping.● Managed vendor purchasing and payments.● Handled miscellaneous maintenance activities.