Narendra Gautam Email & Phone Number

Mumbai, Maharashtra, India

Achievements: • Sharpened self-healing system monitoring, reducing system downtime by 30% and enhancing overall reliability, ensuring uninterrupted operations for critical applications, and conducting root cause analysis for each incident. • Implemented chaos engineering, systematically injecting controlled failures into our systems, resulting in a 30% reduction in unexpected downtime and a 15% increase in system resilience. This proactive approach saved the company in potential revenue loss annually from monetary SLA. • Automated cross-application dependent tasks, reducing manual workload by 50% and improving system reliability. • Streamlined CI/CD pipelines, cutting deployment times by 30% and enhancing deployment safety. • Conducted capacity planning, optimizing resource allocation and reducing infrastructure costs by 20% for legacy on-prem applications. • Automated complex maintenance activities across multiple tiers and environments, reducing manual effort by 80%. • Spearheaded a cost reduction of 30% in admin time by creating Ansible scripts & reduced 27% bugs. • Attained rapid career progression, securing promotions reflecting exceptional dedication and performance. Responsibilities: • Architect and manage Kubernetes-based microservices infrastructure and applications on Azure cloud along with on-prem legacy applications with technical debts, achieving a 30% reduction in system downtime.• Built Infrastructure as Code (IaC) with Terraform, reducing infrastructure provisioning time by 40% and ensuring 100% configuration consistency. • Strengthened security measures, ensuring compliance standards. • Mentored junior engineers, improving error budgeting skills, SLOs and SLIs resulting in a 30% drop in incidents. • Facilitating a feedback loop for developers by developing quality frameworks to enhance contribution & boost quality.Projects:Kubernetes MigrationCloud Migration

Mumbai, Maharashtra, India

Achievements and Responsibilities:• Maintained 99.9%+ uptime for mission-critical applications spread across legacy on-prem, Kubernetes, and Cloud Platforms.• Orchestrated incident response protocols, reducing mean time to resolution (MTTR) by 40%.• Delivered 95% of projects ahead of schedule through effective collaboration with key stakeholders, including Architects, Developers, QA, and Product Managers, optimizing project timelines and enhancing overall efficiency.• Led automation of complex disaster recovery (DR) activities and major migration projects, ensuring system stability.• Drove the successful implementation of SDLC and Agile Methodologies within the team, overseeing Scrum and Sprints to enhance project efficiency and delivery timelines.• Proficiently resolved issues within intricate systems by leveraging advanced skills in Heap/Thread Dump analysis, GC logs Analysis, and TCP Dump Analysis, ensuring seamless system performance. • Demonstrated an extensive and in-depth understanding of various technical aspects, including DNS, Routing, SSL/TLS, SSH, TCP/IP, Subnetting, Proxy servers, Nginx, CDN/Cache Servers, Load Balancers, and Firewalls, which were pivotal in maintaining system integrity and security..• Exceptional analytical prowess in addressing complex client business, data, and operational challenges. Developed and implemented efficient processes using Salesforce and Jira to resolve issues promptly. Additionally, created Standard Operating Procedures (SOPs) for L1/L2 teams, ensuring consistent problem resolution and operational excellenceProjects:Release Automation Tool: (Python/ Flask)It’s a single-click UI-based tool developed in Python Flask, which takes care of all the release dependencies, it's a client-facing application, and this saved ~160hrs/month across teams.

Mumbai, Maharashtra, India

Project: Azure Migrations:The project involved the seamless migration of a web-based application from on-premises infrastructure to the Azure cloud. This transformation was driven by a strategic imperative to harness the power of cloud computing, enhancing the application's performance, scalability, and accessibility. The project encompassed the following key components:Accountabilities: • Assessment and Planning• Infrastructure Transition• Optimized Cloud Deployment• Security and Compliance• Continuous Monitoring and SupportProject:Graceful Releases using Ansible:This project centered around enhancing the deployment process for a critical application, ensuring minimal disruption to clients. By utilizing Ansible, we achieved a graceful application release strategy that adhered to blue-green deployment principles, eliminating downtime and ensuring a seamless user experience during updates.Accountabilities:• Streamlined Deployment Process• Graceful Release with Blue-Green Deployment• Enhanced Client Experience• Ansible Automation• Downtime EliminationProject:Automated Tool for Service DiscoveryOur Python-based service discovery tool has revolutionized infrastructure management by enabling the creation and maintenance of a dynamic service map. This tool includes a Python-based API and an intuitive user interface (UI) that empower other services, such as automation and monitoring systems, to access real-time environment status information.Accountabilities:• Service Mapping Excellence• Python-Based API• User-Friendly UI to search back-dated infra status• Real-Time Environment Status• Enhanced Operational Efficiency

Mumbai Area, India

Achievements and Responsibilities: • Managed the reliability and performance of a complex, high-traffic web application, ensuring optimal uptime. • GTI award for creating an automated script depicting one-page view of batch process and infra, which reduced manual intervention and monitoring by 70%. • Bronze award for high performance and proactively identifying and resolving issues during peak loads of BREXIT. • Led incident management and conducted post-incident analysis, identifying root causes, recommending improvements, and effectively preventing recurrence. • Ensured availability, stability, and consistency of multiple environments (Prod, UAT, Stage, QA, Perf, Dev), managing deployments, testing, and development activities. • Participated in on-call rotations to provide 24/7 support for mission-critical systems. • Enhanced Telemetry KPIs for applications by collaborating with development and QA teams to streamline releases.

Mumbai Area, India

Achievements and Responsibilities: • Contributed to the stability and efficiency of mission-critical systems in a dynamic trading environment. • Achieved exceptional performance during high-demand market conditions. Pioneered real-time automation solutions for analyzing critical data. These innovations enabled agile and data-driven decision-making. • Selected as the sole candidate from 800 students in a highly competitive placement drive, showcasing standout qualifications and skills. • Expert Systems engineering experience in infrastructure and application with low latency designs.

Mumbai, Maharashtra, India

Project: Risk Management and Margin Calculations Live Member facing critical application which calculates Member’s position and risk in Market during live trading – termed as Heart of Trading platform, one of the largest stock exchanges in APAC, designed to Support Mission Critical Direct Member facing applications subscribed at NSE.Accountabilities: Worked with Dev team to create a collaborative IT operations model based on Agile and DevOps methodologies and wrote code to support automated IT operations methodology in various scripting languages. Integrating infrastructure changes to optimize for speed and accuracy since the application was critical and time sensitive. Understand the business domain quickly and be responsive to peer team needs.

Mumbai, Maharashtra, India