As a Training and Quality Manager at The Sleep Company, I lead a team of trainers and quality analysts who ensure the delivery of exceptional customer service across all channels. I have over 10 years of experience in customer service, working with various industries and domains.My core competencies include communication, customer-focused service, analytical skills, and training and quality management. I am passionate about enhancing customer satisfaction and loyalty, improving service standards and processes, and developing the skills and performance of my team. I am always looking for opportunities to learn new skills and apply them to my current role and future goals.