• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. • Daily supervision of the housekeeping staff, including the day, event and post-event crews.• Daily supervision of the grounds keeping staff, including the day, event and post-event crews• Purchase, re-order and maintain housekeeping supplies and inventory. • Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.• Recruit, schedule and train all new housekeeping staff members. • Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.• Uphold the highest standards of cleanliness, safety, and conduct.• Knowledge of OSHA and safety standards within Housekeeping department.• Manage Bio Medical Waste Management System.• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

My responsibility includes:Effectively managing and leading on the operational delivery of cleaning services, having overall responsibility for the day-to-day management of cleaning services on site.Ensuring the provision of an efficient and high quality cleaning service across the site.Technically proficient and responsible for the supervision of horizontal/vertical operations and service delivery.Provide cover and support in the absence of the Contract Manager.Maintain an in-depth and comprehensive daily quality control procedure.Developing and leading the relevant Site Operational Plans to ensure the Contract achieves its agreed objectives, targets and meet client expectations.Ensuring that all HR procedures are complied with and carried out in line with current legislation and company guidelines.Managing relevant cleaning services related resources including equipment, materials and consumables to achieve quality standards and maximum profitability.Leading on the effective management of Health and Safety to ensure the highest standards of health and safety are achieved across the contract.Developing best practice in cleaning processes across the contract.

• Assisting the department head by visiting the projects, overseeing daily operations, meeting the clients and following up the issues• Manage Project supervisor and the individual site supervisors and ensure that key issues within their sites are progressed and operational targets are achieved.• Managing daily operations of soft services which include cleaning, waste management, pest control, landscaping and manpower supply.• Business development by conducting site surveys of new projects and consulting project activities with management.• Estimating tenders and project proposals to determine the goals, staffing/labour requirement, allotment of resources, equipments, consumables, time frame, commercial and operations aspects best suited for completing the project as per organizational objectives.• Coordinating with Training, Quality and HSE departments to accomplish project needs.• Mobilize new projects by preparing quality plans, operational deployment program for manpower distribution.• Attend tender meetings, collection and submission of tenders and other important document.• Following up with the clients to resolve any customer complaints.• Attending internal and external meetings on site.• Coordinating with purchasing department in case of any noncompliance.• To submit every day report to the Head of the department and General Manager about the daily accomplishments. • Assist HRD during overseas recruitment of staff for supervisor’s and above category

•Client Management- Directly in contact with the client to meet all the requirements in the given stipulated time frame. •Submission of daily Reports, activity, weekly reviews & monthly report, keeping in mind the requirement of data & analysis required by the client. •Vendor Management- Receive Invoice by vendor and then forward it to concerned authority or department. •Submission of bills, work force requirement & deployment at site. Penalizing & Rewarding along with issuing of warning letters to the vendors at any given point of time as per their dealing. • Decision Making- My profile is the Decision making ability in tough & tight situations. •Cost control, direct saving method & Optimum utilization of resources – Maximum profit center responsibility, energy conservation & Material saving methods. Procurement of any goods or items at cheap rates. Competitive rate with quality in job or product. •Briefing/Training Sessions of the entire crew, as per schedule in order to streamline the operations for smooth functioning of each at any given time. •Handling Customer Query via mails. Looking after the general requirements that the customer is having and keeping in view that the reply of the E-mail is one thing, which would actually make them soothes a bit from their worries that they have. •Develop and recommend standard procedures for new tasks. •Prepare the annual budget for submission to client.

Rajiv Gandhi Cancer Institute & Research Centre, Delhi, India1999 – 2009 Housekeeping Supervisor. The job involves upkeep of Housekeeping and cleanliness of building using disinfecting agents specially used in hospital. Fumigation and carbolization of operation theatre & infected rooms.. Follow Bio Medical Waste Management System.. Segregation of normal & bio medical waste, color coding of garbage bags etc.. Handling of juniors staff, Handling Pest Control services like pest control, termite treatment, rodent control etc., allocating staffs, handling Housekeeping & Linen store, inventory on monthly basis.. Manage the day-to-day activities of the housekeeping department.. Plan, schedule, and organized work to ensure proper coverage.. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.. Inspected rooms to ensure the highest cleaning standards are met.. Provided counseling and supported team members in meeting their responsibilities and becoming part of the team.. Interviewed applicants and hired qualified candidates.. Ensured all team members follow company policies and procedures.. Developed teams and its members.. Monitored job performance daily.

. The job involves upkeep of Housekeeping and cleanliness of building using disinfecting agents specially used in hospital. Fumigation and carbonization of operation theatre & infected rooms.. Performed daily opening and closing of Housekeeping.. Checked rooms inventory, assigned rooms to housekeeping staff.. Inspected rooms and public areas thorough throughout entire hospital.. Ensured highest productivity and efficiency in Housekeeping operation.. Managed Lost & Found program and key control program.. Assisted Housekeeping Manager with pt. supply ordering , inventory, and monthly linen inventory.. Provided training to new employees, and monthly safety training, effectively preventive injuries.. Communicated effectively with maintenance staff to ensure timely repair and maintenance entire hospital.. Ensured highest standards of cleanliness and quality maintained high scores in pt. survey and regular company inspection.