Patience Enrollment Representative
CurrentRespond to incoming patient sales inquiries via telephone, written, facsimile requests and web based inquiriesin a prompt and courteous manner•Communicate the advantages of Alere policies and programs to patient related requests. Provide patient withappropriate program marketing materials electronically and via US Mail.•Qualify customer needs and requests. Update Alere systems with new lead information, notes, track andensure that leads are addressed in a timely manner•Review details and expectations about the physician referral with patients to help clarify patient, physicianand AHM program responsibilities.•Act as the enrollment specialist to proactively assist patients and families/caregivers as they move throughthe application process. The PER is the main point of contact for the patients providing them direct access forasking questions, raising concerns and navigating through to placement.•Act as the patient’s advocate by working in conjunction with all Departments to ensure approval of thenecessary supplies/services in a timely fashion.•Understand how to communicate patient benefit coverage including co-pay obligations. Gain patientcommitment to proceed with meter placement with patients who qualify for fast tracking.•Work collaboratively with peers, support staff and other Alere departments including regional sales staff.•Have a broad understanding of Alere policies and procedures related to both patients and clinics•Maintain accurate record of all patient interactions by updating and notating the appropriate patient and clinicsystems.•Resolve customer concerns and complaints in an expeditious and tactful manner per corporate standards.•Demonstrate proficiency and accuracy in Alere operating systems directly related to specific job function.