Naresh Elangovan Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Collaborate with end users and client managers to detail process flows and gather feedback during phases of SDLC for multiple areas of subscription management, including: Digital Entitlement & Authentication, Online Order Management and Database Marketing• Research and recommend enhancements for modernization of fulfillment applications• Integrate with SOAP and RESTful Web services; also involved in building dynamic customer service pages in JSP for customer self-service transactions• Develop BI applications using COBOL, High Level Assembler(HLASM), REXX, CLIST, EZtrieve, SAS and SQL• Support IVR and Web applications which interact with the fulfillment systems via MQ Series and XML and JSON data elements• Adhere to PCI compliance while handling and transferring (ETL) customer data• Review and walk-through code changes made by developers before implementing changes in production environment• Debug and analyze abnormalities and inefficiencies to provide novel solutionsAchievements:• 95% of the projects developed were on-time and within the estimated budget• Played a critical role in the launch of more than 25 digital products by building essential back-end applications as SME for Digital fulfilment and Web/IVR initiated transactions• Assisted with migration of data from Mainframe located in Tampa, FL to IBM Cloud, which significantly reduced systems maintenance cost• Improved efficiency and reduced manual effort by 40% by implementing a real time automated solution for deposits into Treasury Reporting System • Proposed and implemented cross-sell and up-sell promotions, which increased subscription and renewal rates by 45% YOY, thereby increasing subscription revenue• Created critical circulation dashboards for inbound orders which provided real time data for circulation team to monitor and maintain inventory

Chennai, India / Tampa, Florida Area

Application Development:Gather requirements on interaction with the project requestor and other stake holdersForecast the estimate and publish detailed analysis to the project requestorCoding the changes in JCL, COBOL, DB2, FOCUS, EASYTRIEVE, ASSEMBLER, INSYNC depending on the requirementCoordinate projects for a system built in ASP.Net and Visual StudioParticipate and coordinate in all phases of testing, code-walk through and peer review Testing and debugging the code through XPEDITOR, INTERTEST or DEBUGImplementing the changes in production using ENDEVORScheduling/tracking production jobs through CA-7 and TWSSupport projects deployed in Java(CHECK UPDATE for agency processing)Performed client side validations using Java script functions to implement various functionalitiesProject Management: Assigning responsibilities to the reporting subordinatesInvolve in project start-up discussions and weekly production meetings with the client project managers and client programmersDetail the requirement to the offshore team and coordinate the project deliveryConsolidate and approve the timesheets for all the team membersPlanning and Monitoring the project deliverablesWeekly conference call involving onsite team members and offshore module leaders to discuss on project status and updatesParticipate in external quality auditsClient Coordination: Weekly discussions with the Client Manager on new project opportunities and resource utilizationPresent weekly and monthly status reports to the application ManagersDiscuss with the clients for any requirement clarifications or approvalsConsolidate the monthly billing and submit the invoice to the clientResource Management:Assign roles and competencies for the team membersDefine Goals and appraise team members based on their performance Awards and Recognitions for achievers within the team