Working with GVK at Chattrapati shivaji international airport as Duty Officer terminal operaions since 26 July 2015.Implementing processes and assisting the team in providing outstanding passenger travel experience at Mumbai Airport, in accordance with regulatory guidelines and service quality standards.Implementing & put in practicing relevant Terminal Operations’ processes for efficient passenger flow through check - in and security points and ensure adequate measures are in place for the safe and secure movement of all passengers in the terminals.Work in close liaison with airline ground personnel to ensure high standards of service delivery.Assist and support passengers and other staff in the terminal during all emergency situations including bomb threat, fire and civil exigencies.Monitor and track the performance of various operational facilities like passenger baggage trolleys, operation of inter terminal coaches plying from airside, high standards of cleanliness of lounges, washrooms etc. in the terminals.Ensure serviceability of CCTV / FIDS / PA system / Fire alarm system / various installations like lifts, conveyor belt, escalators, aerobridges, lighting, air conditioning etc. in the terminals.