• Directing and overseeing teams of architects, managers, and engineers to facilitate the delivery of AWS and GCP solutions within professional services.• Delivering success stories to potential clients to secure prospective deals, in collaboration with sales and presales teams during RFP phase.• Regularly liaising with recruitment, vendor, and HR teams to address hiring projections, tracking, delays, issues, employee concerns, and updates on organizational policies and changes.• Collaborating with the partner AWS team to enhance customer service quality, and arranging training sessions for the team to prepare for upcoming changes and demands using partner enablement programs.• Managing team flexibility according to utilization and briefing senior leadership on upcoming pipelines aligned with utilization and revenue targets.• Participation in weekly pipeline calls across all regions to enhance resource planning, refine cost estimations, and forecast quarterly revenue targets.• Presenting partner leadership across various AWS partner day events.• Reorganizing and restructuring the team in accordance with business objectives to enhance cost efficiency and performance.• Presenting project status during governance calls with the leadership and facilitating discussions on margins, cost, and revenue.• Actively engaging with architects and senior engineers to monitor project status across Assessment (MAP workshops), Mobilize (Landing Zone implementation and DR implementation), Migration and Well Architected Review (WAR) phases addressing any arising issues during different phases and ensuring mitigation.• Establishing quarterly goals for the team and conducting performance evaluations, culminating in annual appraisals.• Engaging in initiatives aimed at standardizing various aspects within the company, including effort estimation (WBS, SOW), sharing insights on past issues, and developing governance and process documents.

• Transition, Transformation, service improvement plan, new solutions, technical assessment of accounts SME’s, major change planning and implementation for respective clients across IBM. • Developing solutions, planning, and executing cloud migration with a focus on aligning with business objectives and minimizing service downtime.• Creating High Level Design (HLD) & Low-Level Design (LLD) architectural documents, SOW, and RACI Matrices. Render architectural guidance on IT evaluation, design, and support. • Developing road maps, migration strategies, lift/shifts and upgrades plans for the customers adhering Agile methodology. • Planning business continuity and disaster recovery solutions following agreed RPO’s and RTO’s with customer. • Consulting solutions on AWS following Well Architected framework (Operational Excellence, Security, Reliability, Performance efficiency, Cost Optimization).

• Leading a Citrix team involves overseeing the complete lifecycle of client Citrix infrastructure, ensuring seamless management from implementation to ongoing support. This role includes coordinating technical deployments, optimizing performance, and maintaining security protocols to enhance user experience and operational efficiency.• Establishing quarterly goals for the team and conducting performance evaluations, culminating in annual appraisals.• Executed transition and transformation initiatives.• Team management encompasses various responsibilities, such as resource allocation, fostering team cohesion, conducting performance evaluations, and strategizing for the team's short-term and long-term objectives.

Engaged in smooth onboarding and transitioning of new revenue stream for strategic account.

• Oversee the transition and transformation processes of Citrix infrastructure.• Manage multiple Citrix farms, including XenApp (XA), XenDesktop (XD), and Provisioning Services (PVS), addressing all Citrix-related escalations and operational issues.• Administer and manage Citrix XenApp 5.0, encompassing a total setup of approximately 550 Citrix servers within the farm, including XenApp 5.0 and Presentation Server 4.0.• Lead application upgrades and migration projects to new Citrix environments, including new Citrix server setups.• Oversee Citrix policy management for resources, including drive mapping, printing, and other policies.• Manage secure gateway and DMZ environments to support Citrix remote users.• Administer VMware vSphere environments for Citrix-related tasks, such as cloning, template creation, server deployment from templates, and optimizing RAM/CPU resources.• Coordinate all types of communication bridges, including daily operational calls, crisis calls, and meetings with US counterparts to discuss planning and progress.• Address various issues related to Windows Server 2008 and 2003 that host the Citrix infrastructure.• Proficient in ITIL processes, including ticket handling, Root Cause Analysis (RCA) documentation, and ticket management.

• Oversaw Resource Manager for monitoring and reporting purposes.• Managed the installation and configuration of applications within the Citrix farm.• Administered and managed Citrix Presentation Server 4.0, overseeing a total setup comprising approximately 410 Citrix servers.• Installed, configured, and administered Microsoft Windows 2000/2003 servers.• Created and managed user accounts and groups, including maintaining passwords and user profiles.

• Patch Management using Shavlik & Windows Update for the entire environment.• Administered and managed Citrix Presentation Server 4.0, which included overseeing a total of approximately 53 Citrix servers.• Management and administration of Windows 2000 and 2003 server environments.