Naresh Kumar Email & Phone Number

Saudi Arabia

Riyadh, Saudi Arabia

Leading the circle sessions to understand requirement from Business and float new ideas or solutions to meet business requirements.Prepare Solution Design Document including functional changes, Integration changes and Interface changes.Provide approval on applications/domain architect’s design document.Bridge the gap of solution understanding between domains and business teams. Stitch the solution having IT component from different vendors to fulfil RFP requirements.Design solution proposal document to fulfil the Business requirements.Lead RFP/RFI Solution Defense presentation and Demo of proposed solution.

Riyadh Saudi Arabia

• Experienced on Ericsson Expert Analytics which is Cross domain, real time, automated, scalable (big data analytic platform), actionable insight for customer experience and customer satisfaction. It correlates the Device Data, RAN data, Core data, probe data record every call and every session.• Supported in Implemented process for Customer support to Increase first call resolution, shorten call handling time and ameliorate the experience.• As an active member of Network Service Group (NSG), implemented process for STC operation to Prioritize response, reduce average handling time and Reduce Trouble ticket bounce back.• For operators identify churn risk and upsell potential by using Business Analytics and PEGA solution.• Responsible for analyzing, designing and developing commercially viable end-to-end technical & commercial solutions based on the customer’s specifications and business needs.• Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core3 team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals.

Riyadh

As a BSS Sr. Service Engineer, performed configuration and integration of nodes and solutions in the Business Support System. Integration of solution either in the customer's existing or new network organization and ensures that the integration is performed as planned and verifies that the solution is working as Ericsson and the customer have agreed.As Local Support Engineer, supported STC & Mobily Charging system network.• First Node Implementation (FNI) and Rollout of Network elements• CSR and Emergency Handling • Hajj and Ramadan Support • Weekly review (internal and with Customer)• Dig-Lite Reporting, Primus Update

Riyadh

Worked as a IN Consultant in BSS Department.And major role & responsibility is to upgrade,fresh installation,Configuration and Integration of IN Nodes.And Implementation of Customized solution. Charging System 5.0.2 upgrade Project (Base Level CS4.0 FD2) Operator Name: MobilyResponsibility: To upgrade and configure Charging Control Node (CCN), Service Data Point (SDP) and VXML Interactive Voice Response (IVR).Acceptance testing is done with MS team for all nodes.*Upgrade Method: Through Software Upgrade Framework (SUF). Charging System 5.0 upgrade Project (Base Level CS3.0 CP6)Operator Name: Saudi Telecom Company (STC)Responsibility: To upgrade and configure Charging Control Node (CCN), Service Data Point (SDP), Account Information Refill (AIR), MINSAT and VXML Interactive Voice Response (IVR).Acceptance testing is done with MS team for all nodes.*Upgrade Method: Through Software Upgrade Framework (SUF). CIP/IP Migration Project as Solution Architect / Sr. Solution Integrator Operator Name: Mobily1. Design document for SDP and CCN to implement CIP/IP in Mobily Network.2. Design document for Cisco router configuration to connect MPLS Huawei router with Cisco Router.3. First Implementation in Test Lab of Mobily, Acceptance of CIP/IP Solution with customer and Manage service Team.4. Routers installation and configuration for connectivity with other vendors for CIP/IP (Cisco Router integrated with Huawei MPLS).5. First Node Implementation in Live Network followed with Rollout. CS4.0 New Implementation (Operator Name: Mobily)1. Design MOP document for CCN and VXML IVR Fresh Installation.2. CCN 5.3 Installation, Integration and commissioning, PAT with customer.3. VXML IVR End to End Activity. CS3.0 to CS4.0 Upgrade Project (Operator Name: Mobily) CS3.0 CP6 upgrade Project (Operator Name: Mobily) CS 3.0 - IN Expansion Project (Operator Name: Mobily)

Gurgaon, India

I Worked in GSDC India more than 2 year in different Roles.For one year i worked in Second Line Support Team for VXML IVR .Second Line Support (June 2007 – July 2008):CSR Handling: Handle all priority of CSRs (High, Medium &Low priority) and provide fix to customer within Time line and update SMS for future use and quick reference.Emergency Handling: Handle All VXML IVR Emergencies and provide fix according to SLA.Create documentation for Second line support to use during emergency having all Do’s and Don’ts to solve the issue.

Gurgaon India

Solution Integrator ( Feb 2006 – June 2007): Validation of Charging System 3.0 in BSNL North and South Zone.-Complete CS3.0 Nodes. CS3.0 Deployment for Idea Cellular (Pune, India)-PSL,CCN CS3.0 Expansion for Bharti West Circle (Mumbai, India) –CCN,PSL,SDP CS3.0 Expansion for AIRCEL (Chennai, India) – SDP,MINSAT PPS to CS3.0 Migration for Bharti -CCN,AIR PPS to CS3.0 Migration for BSNL North Chandigarh Mani Majra Exchange. IN expansion for Bharti East Circle (Kolkota, India)-CCN,PSL Welcome Server Installation in AIRCEL (Kolkata, India).International Projects (with GSDC-India): Meteor - IRELAND (World Wide First Implementation of VXML IVR) -Onsite Meteor - IRELAND (CCN 5.1 Integration and Acceptance Testing ) -Onsite MTN - Congo (Remote installation of CCN) -Offsite Celtel - Niger (Remote Installation of VXML IVR) -Offsite Bhutan Telecom - Bhutan (Validation of Charging System 3.0) -Offsite